L2 Tech Support
5 Star Global Recruitment Partners
7+ years of experience in Desktop Management - Infrastructure Services (IS) Provide break/fix support for desktops, laptops, and peripherals Re-image devices and reinstall/configure applications as needed Troubleshoot Windows OS, hardware, and enterprise applications Coordinate with third-party vendors for escalations and hardware replacements Document issues and resolutions in the IT service management system (ServiceNow, Remedy, etc.) Comprehensive understanding of PC hardware, software, operating systems, directory services, printing and applications required. Application support: Include all applications in the computer. If this is the global application, coordinate with the second level team to resolve the issues. PC: Desktop/Laptop installation, book end users schedule for upgrade/refresh, perform user's existing computer system/software/data/printer installed/configuration settings intake prior any upgrade/refresh, and ensure they are as per order in the upgraded/refreshed computer. Printers: Support all printers, support network configuration, driver installation, and vendor coordination for setup/repair of faulty devices, etc. Install and Configure desktops, laptops, mobile devices, and associated Peripherals and related Software. Excellent understanding of Windows 10/11 OS, Android OS Mac OS, MS Office, Basic LAN /WAN Issues, Wi-Fi Configuration, Application Software Configuration, VOIP Phone, Software installations Provide onsite and remote technical assistance to End Users. Manage the ticket queue and ensure tickets are resolved and closed within the defined service level agreement. Respond to end-user requests for updates on ticket status and promptly follow up as needed. Develop standard configuration and documentation, Develop installation and configuration procedures documentation (KB/KEDB and SOPs) Coordinate with vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement) Coordinate with Level 3 support groups and project teams for service delivery enhancements, maintenance, and upgrades. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support Provide IT support for disaster recovery and immediate response in the event of emergency situations at local sites. Good understanding of O365 and related support activities Good understanding of Active Directory User/Group Management, DNS, Group Policy, Networking and Firewall Providing 2nd line technical support, incident & problem management through effective management of Service Desk Tool Experience of working within SLAs and ITIL processes Effective written and verbal communication skills Very strong people skills to manage multiple stakeholders including users, senior management, IT teams, project teams, vendors. #J-18808-Ljbffr
- ...Site Support Technician - Contract to Hire This is a fast growing professional services firm in Jericho, NY. You will have to handle Windows and M365 support, troubleshoot Teams, manage conference room setups, and take care of Autopilot builds. What really sets...SuggestedFull timeContract work
Saragossa
Jericho, NY2 days ago - ...Summary: The ideal candidate will collaborate within the IP Networks team in planning, designing, and implementing optical networks to support VoIP, High-Speed Data, Video Transport, Business Services, Intranet, and LAB networks. Offer implementation support on new...SuggestedNight shift3 days per week
1872 Consulting
Woodbury, NY2 days ago - The ProActive Technology Group is seeking a Field Technician to support client sites across Manhattan, Queens, and Brooklyn with occasional travel to Greenvale, NY. Based in Midtown Manhattan, you will split time between in-person field support and remote troubleshooting...SuggestedRemote work
$44k - $47k
...valid NYS Driver's License with a satisfactory driving record. Proven experience as a help desk technician or other customer support role, tech savvy with working knowledge of office automation products, databases, and remote control, good understanding of computer systems...SuggestedFull timeTemporary workRemote workMercyFirst
Syosset, NY1 day ago- ...roughly half of duties at client sites across Manhattan, Queens, Brooklyn, and Long Island. You will provide onsite and remote Level 1/2 support, troubleshoot end-user issues, assist with deployments and infrastructure changes, and maintain strong documentation and...SuggestedRemote jobWork at office
$59.8k - $98.6k
...diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The On-site Technology Support (OSTS) Technician provides high-level technical support, guidance and advice to EY personnel in one or more of the following areas:...Work experience placementSummer holidayWork at officeLocal areaFlexible hours$28 - $32 per hour
As a Help Desk Analyst you will provide second tier technical support to the Star Group L.P. data network user community consisting of over 2000 users at multiple sites in a Citrix environment, Mobile devices, PC and laptops. You must be able to support enterprise applications...Full timeWork experience placementSeasonal workWork at officeLocal areaFlexible hoursWeekend workDay shift- A leading recruitment agency is seeking an experienced IT support professional in Norwich, NY. The candidate should have over 7 years of Desktop Management experience, with skills in troubleshooting, vendor coordination, and strong communication. Responsibilities include...
- ...Education Requirements Employers commonly require a high school diploma or recognized equivalent. Previous customer service, telephone support, or public safety experience may be helpful, although some vacancies accept applicants without dispatch experience. Successful...Night shiftRotating shift
National Public Safety Careers
Locust Valley, NY29 days ago - First Advantage is seeking a PrintScan Fingerprint Card Processing Associate in Hicksville, NY. This entry-level position supports fingerprint enrollment operations, operates Live Scan devices, and trains in related add-on products and services. You will process fingerprint...Remote work
- Acupath Laboratories, Inc. in Plainview, NY, is seeking a Help Desk Level I technician to provide first-line technical support to end users. You will resolve routine hardware, software, and network issues, document incidents, and escalate complex problems as needed. The...Weekend workAfternoon shift
- EY is seeking an On-site Technology Support Technician to deliver high-level support for laptops, Macs, iOS/Android devices, and printers across EY offices. You will troubleshoot, configure, and guide users through complex technology issues in person. Ideal candidates bring...
- ...problems in response to IT reported incidents. Manages the movement and installation of IT equipment to assure coordination of IT support and customer service.Document and provide feedback on trends associated with customer support, including viable recommendations for...Remote workRelocation packageMonday to FridayFlexible hours
US Department of Veterans Affairs
Northport, NY4 days ago $25 - $28 per hour
...0 PM or 9:00 AM - 5:00 PM Job Overview We are seeking a customer-focused IT Help Desk Technician to provide front-line technical support for end users in a fast-paced environment. This temporary assignment is ideal for someone with experience supporting hardware, software...Hourly payFull timeTemporary workRemote workMonday to FridayWeekday work$17.68 - $27.74 per hour
...functional tools are available for operational use. Candidates must be enrolled in an anesthesia tech or nursing program and possess a high school diploma. Knowledge of Basic Life Support (BLS) is also necessary. This position offers a competitive hourly rate between $17.68...Hourly payCasual work$27.51 - $38 per hour
...defined region, aligned with the Ingka standard operating procedures to secure standard solutions across countries. Provide technical support, troubleshooting and diagnostics of the digital foundation products for the many co-workers in our physical location in a customer...Hourly payFull timePart timeIKEA
Hicksville, NY1 day ago- Lake Michigan Credit Union is seeking a Card Services Specialist I to support members and staff with debit, credit, and ATM card services on-site. The role emphasizes accuracy, fraud awareness, and strong communication to resolve card-related inquiries efficiently. You...
- ...along with occasional travel to Greenvale, NY. Spending around 50% of your time in the field, you'll deliver exceptional in-person IT support, resolve technical issues, and help execute client infrastructure projects.What You'll DoProvide onsite and remote Level 1/2...Casual workWork at officeRemote workMonday to FridayFlexible hoursEarly shift
The ProActive Technology Group
Greenvale, NY1 day ago - We are looking for a driven, results-oriented Outbound Sales Representative to join our growing IT company. This is a dedicated, 100% outbound role built for a hunter who thrives on prospecting, building strategic partner relationships, and driving new logo acquisition ...Monday to Friday
$100k - $115k
...applications • Perform root cause analysis and determine the right path to resolution through troubleshooting, research, vendor support, or engineering changes • Build PowerShell scripts and RMM automations for remediation, software deployment, vulnerability management...Full timeBowman Williams
Levittown, NY2 days ago$25.25 per hour
...customers’ homes, solve problems, and introduce them to smart home tech. Install and service DISH equipment and smart home products... ...for installations and service Smart home tech knowledge to support and educate customers Best practices created by our most experienced...Hourly payLocal areaFlexible hoursAfternoon shiftEchoStar
Plainview, NY4 days ago$20.52 - $28.55 per hour
...customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We're making...Hourly payFull timeWork at officeLocal areaFlexible hoursShift workAmazon
Syosset, NY3 days ago$23 per hour
...-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of company objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are...Hourly payFull timeWork at officeMonday to FridayFlexible hoursPAYOMATIC
Syosset, NY1 day ago$35k - $50k
Customer Service Representative Location: GLEN HEAD, NY, 11545 Salary: $35000.0 - $50000.0/year Experience: 0 Year(s) Position Overview Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service...For contractorsLauren Peart - State Farm Agency
Glen Head, NY3 days ago$17 - $19 per hour
...faces our clients see and voices they hear, our Customer Service Representatives play an important role in creating a welcoming, supportive experience for pets and the people who love them. If you thrive in a fast-paced environment, enjoy helping people, and know how to...Full time- SRI is seeking Outsourced Technical Support consultants for various levels of IT support roles in the Town of Hempstead, NY. Responsibilities include troubleshooting desktop systems, managing user environments, and installing software and hardware. The ideal candidates...
- ...technical capabilities. Debug and troubleshoot existing distributed-systems applications. Provide level-two application support for front-line support staff. Requirements: Experience developing web-based applications on Linux using Ruby on Rails (or another...Long term contract
Norgate Technology
Syosset, NY19 hours ago $80k - $120k
...around for over 60 years. We are seeking an Applications Engineer to support customer applications, machine installations, and CNC... ...years of experience is required) cnc operator cnc setup tech support Qualifications Years of experience: 3 years...Permanent employmentTemporary workWork experience placementShift workRandstad
Roslyn Heights, NY1 day ago- ...network security and emerging IT business solutions. Job Description Junior Technician / Intern. This is a perfect position for a recent tech school graduate who is looking to get their shot at a very successful IT Company. As a member of our team, you will gain exposure to...Internship
- ...Strategy and Architecture: Information Systems Planning, Systems Architecture, Governance, Process Design, and Standards Infrastructure Support: Network, Security, Data Center Operations, Help Desk, Disaster Recovery, Virtualization, and Green Technology Software Development...
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