Change Management Consultant - Senior

Job Title: Change Management Consultant - Senior

Location: Toronto

Work Model: Onsite

Duration: 6 months

Extension: 1 Time

Must Haves

• Demonstrated experience in leading large scale enterprise-level (multi-ministry) change initiatives.
• Ability to develop and implement change strategies in multi-stakeholder environments, aligned with enterprise IT goals.
• Ability to create and execute multi-year change roadmaps for the business stakeholders
• Experience developing communication plans and craft clear, compelling materials (e.g., decks, newsletters, FAQs) for diverse audience, including executive-level communications, able to present complex ideas clearly and persuasively.
• Experience conducting workshops, briefings, and training sessions

Description / Responsibilities / Skills

Role Overview:

• The Change Management Specialist will play a critical role in supporting an enterprise-wide IT transformation initiative, the Common Compliance Management Platform (CCMP).
• The specialist will work closely with project teams, business units, and leadership to assess change impacts, build readiness, and foster engagement across the organization.

Key Responsibilities:

• Lead change management planning and execution for the CCMP enterprise initiative.
• Collaborate with project managers, business analysts, and technical teams to ensure alignment with stakeholder needs and enterprise strategic needs.
• Chair or participate in committees or networks to provide change management expertise and leadership to ensure change management initiatives are integrated and aligned with CCMP goals.
• Work with ministry leaders and select staff to ensure products and services satisfy stakeholder and program needs.
• Monitor and report on change adoption, resistance, and feedback

Description

• Help leaders and teams enhance their capabilities to understand how change impacts people, the reasons why people resist change and how to support people as they transition through change
• Be an active and visible coach to support leaders, partners and stakeholders in their role as change champions
• Leads stakeholder management, including identification and analysis of key stakeholders, and the development of stakeholder engagement strategies
• Identify potential people side risks and anticipated points of resistance and develop plans to mitigate or address concerns
• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes

Deliverables

• Develops an approach to embed/institutionalize the change to sustain the benefits achieved, including knowledge transfer, performance management, continuous improvement and other related practices
• Design and conduct change readiness assessments, evaluate results, and present findings to stakeholders to plan and carry out a change management strategy
• Administer measurement systems to track adoption, utilization, and proficiency of individual changes

Experience & Skill Set Requirements

Change Management Strategy & Execution (50%)

• Demonstrated ability to develop and implement change management strategies supporting digital transformation, e.g., enterprise platform onboarding projects.
• Experience conducting stakeholder impact assessments and readiness evaluations
• Proven success in driving adoption and minimizing resistance in complex environments

Stakeholder Engagement & Communication (30%)

• Strong facilitation and interpersonal skills
• Ability to build trust and consensus across technical and non-technical stakeholders
• Experience in developing and maintaining effective partnerships with leaders and stakeholders, gather organizational information, and provide strategic advice and co-ordination.

Governance, Performance Measures and OPS Context (20%)

• Experience supporting complex multi-organizational governance processes and executive approvals
• Ability to align change initiatives with enterprise architecture and strategic priorities.
• Experience developing KPIs and metrics to assess change effectiveness
• Ability to conduct post-implementation reviews and lessons learned for continuous improvement
• Familiarity with Ontario Public Service (OPS) or similar government environments, including understanding of regulatory compliance service delivery contexts.