Enrollment Center Coordinator

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Job Title:

Enrollment Center Coordinator

Agency:

West Georgia Technical College

Job Requisition ID:

JR

Shift:

Day (United States of America)

Compensation Details:

$52000.00 PER YEAR

Job Description:

Job Summary

The Enrollment Center Coordinator provides campus-level leadership supervision and operational oversight for assigned admissions and enrollment support staff. Reporting to the Director of Admissions this position supervises Admissions Counselors Student Affairs Assistants Cashiers and Receptionists; coordinates daily activities; and supports approved enrollment strategies that promote student access enrollment persistence and completion.

This position ensures assigned staff provide timely accurate and student-centered service throughout the enrollment process. The Enrollment Center Coordinator monitors campus enrollment activities supports staff performance and development addresses operational and student service issues and works with campus and College partners to promote an effective and seamless enrollment experience.

Essential Functions

Enrollment Center Operations & Student Services (55%)

Coordinate daily admissions and enrollment activities for the assigned Enrollment Center including application processing document verification New Student Orientation student communications and follow-up.

Oversee campus admissions processing to ensure applications documentation and enrollment requirements are completed accurately and in a timely manner.

Monitor incomplete applications outstanding requirements and enrollment barriers and ensure appropriate follow-up and resolution.

Coordinate staffing and daily operations to meet student service needs particularly during peak enrollment periods.

Develop a campus recruitment plan aligned with WGTC enrollment goals and priorities for approval by the Director of Admissions.

Build effective partnerships with campus departments and external partners to support recruitment admissions enrollment and student success.

Ensure a student-centered Enrollment Center by monitoring service quality responsiveness wait times and issue resolutions.

Ensure student information is handled confidentially and in accordance with college policies and applicable laws and regulations.

Maintain current knowledge of admissions requirements enrollment procedures programs deadlines and related policies.

Staff Supervision & Development (30%)

Supervise Admissions Counselors Student Affairs Assistants Receptionists and Cashiers including scheduling hiring onboarding training evaluation coaching and disciplinary actions in accordance with WGTC local and state policies and procedures.

Assign and monitor workloads to ensure adequate staffing and timely accurate completion of admissions and enrollment responsibilities.

Monitor staff productivity accuracy responsiveness attendance customer service and compliance.

Complete annual employee evaluations and provide ongoing coaching feedback mentoring and professional development.

Identify training needs and coordinate appropriate staff development opportunities.

Serve as the primary campus escalation point for complex student(s) employee relations grievance and performance concerns coordinating with appropriate College offices to facilitate resolution escalation and follow up.

Strategic Planning Data & Continuous Improvement (15%)

Participate in College and Admissions strategic planning and support implementation of approved initiatives at the assigned campus.

Monitor admissions and enrollment data reports and processing timelines to assess progress toward enrollment goals and identify areas requiring attention.

Ensure accurate and timely documentation of admissions recruitment student contacts and enrollment activities in designated College systems.

Provide campus-level input on enrollment trends student needs recruitment opportunities operational challenges and process improvements.

Communicate enrollment progress challenges and recommendations to the Director of Admissions.

Collaborate with the Director of Admissions and College partners to address operational compliance and processing concerns.

Participate in College campus department and community events supporting recruitment admissions enrollment and student success.

Perform other duties as assigned.(15%)

Competencies

Proficiency in using Banner and BDM or other scanning software

Knowledge of the missions of the College

Knowledge of financial aid requirements

Knowledge of related state and federal regulations

Skill in the operation of computers and job-related software programs

Skill in interpersonal relations and in dealing with the public

Decision making and problem-solving skills

Effective Communication verbal and written and ability to provide effective guidance and communication both face to face and virtually using teleconferencing or communication platforms.

Skill and ability to perform complex and varied duties in an efficient and confidential manner

Good knowledge of college service availability and related impact to student registration progress financial aid and program completion requirements

Understanding of FERPA restrictions and proper guidance and assistance within compliance of privacy acts and restrictions

Ethical Practice

Customer Service

Detail Oriented

Supervisory and leadership skills

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment and technologies.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is occasionally required to stand; walk; sit; use hands to finger handle or feel objects tools or controls; reach with hands and arms; climb stairs; talk or hear. The employee must occasionally lift or move office products and supplies up to 25 pounds.

Position Type/Expected Hours of Work

This is a full-time position mainly located on a specific campus. Days and hours of work will follow an established Monday through Friday schedule based on college and campus operating hours.

Travel

Travel to other campus locations is occasionally required as needed. Overnight travel is not required except in rare instances of external professional development conferences travel or meetings.

Required Education and Experience

Bachelors degree *and* two years of related work experience

Note: Experience may substitute for the degree on a year-for-year basis

Preferred Education and Experience

Masters degree in a program related to higher education

Three years of administrative and supervisory experience in a post-secondary institution preferably in admissions financial aid or registrars office

One year experience in a student information system such as Banner or another student data system

Experience coordinating large recruitment events

Demonstrated ability to coordinate customer service initiatives

Demonstrated proficiency in written communication and public speaking

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

Minimum Qualifications:

Bachelors degree *and* Two (2) years related work experience - -Note: Experience may substitute for the degree on a year-for-year basis.

Equal Employment Opportunity Employer

The State of Georgia does not discriminate based on race color national origin sex religion age disability or other protected categories in employment or the provision of services.
Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.

Required Experience:

IC