Head of AI

Head Of AI

Stord is the commerce enablement platform that powers $10B+ in commerce annually for some of the world's leading brands. We sit at the intersection of physical operations and software - running fulfillment centers, parcel networks, and the technology stack that ties it all together. AI is not a feature on our roadmap. It is central to every dimension of how Stord competes and grows. The opportunity here is genuinely broad. On the product side, we are building AI-powered experiences that help brands manage, understand, and grow their commerce operations - smarter interfaces, intelligent automation, and capabilities that make Stord indispensable to the businesses that rely on us. On the operations side, AI has the potential to transform how we run our warehouse and parcel network - driving better decisions, automating manual processes, and making our operations more efficient as we continue to scale. Internally, AI is already changing how our engineers work, and we are only at the beginning of what that unlocks. Across all of this, better data and smarter decision science means the business makes faster, more accurate calls at every level.

What You'll Own

• AI product delivery - Own the roadmap and execution for all AI-native product capabilities. The AI PMs and Engineering Teams for AI report to you. You are the single owner for what ships, when, and why.
• Internal AI enablement - Ensure AI is not just a product we sell but a capability embedded across Stord's operations, workflows, and engineering practices. You partner with every function, from ops to finance, to accelerate their adoption of AI tooling and agentic workflows.
• Agentic engineering - Drive Stord's transition to agentic development. Work alongside the platform team and engineering leadership to ensure AI-assisted development is standard practice across every engineering pod, with measurable gains in velocity and quality.
• Technical strategy and architecture - Own the AI architecture decisions that matter: model selection, agentic pipeline design, LLM integration patterns, inference infrastructure, and how AI interacts with our operational data layer.
• Cross-functional alignment - Bridge AI across product, engineering, and data. Ensure the data team's platform investments unlock what AI needs. Ensure product and engineering are building toward a coherent AI strategy, not separate experiments.
• Talent and team - Hire, develop, and retain exceptional AI talent. Build a team that attracts people who want to work on genuinely hard problems at real scale.

What Success Looks Like in Year 1

• StordAI is materially better and is a meaningful differentiator in customer conversations - Chat, Search, and Inbox are polished, whilst Stord's Agent offering is adopted, and generating measurable value for brands
• Agentic development is embedded - every engineer at Stord is working with AI tooling, and we have measurable data showing velocity improvement
• AI enablement is running as a program - other functions (ops, CX, sales, finance) have adopted AI tools in their workflows with clear productivity outcomes
• The AI team is built - PMs, engineers, and EMs are in place, operating with clarity, and shipping at pace
• Our AI roadmap is clear, and excites both our customers and our business

Year 2 is about compounding that foundation - expanding AI's surface area across the product, driving material operational savings through AI-powered automation, and making Stord's AI capabilities a recognized reason brands choose Stord. The potential here is truly limitless and spans everything from end consumer touch points through, the brands that leverage Stord's platform, to the associates in our warehouses.

Who You Are

You're a technical leader who operates like a GM. You've built AI products that real users depend on. You know how to move fast without losing the thread on quality or architecture. You think in systems, not just features - you see how model choices, data pipelines, product design, and operational workflows connect, and you make decisions that optimize the whole, not just the part in front of you.

Specifically:

• You know what LLMs can and can't do, and when to leverage ML
• You've designed agentic workflows that work in production, not just in demos
• You've navigated the reality of AI in enterprise software - the reliability challenges, the trust issues, the integration complexity - and you've shipped through it.
• You can own a roadmap, manage a team, and influence cross-functional partners without changes to reporting lines
• You hold yourself accountable to outcomes, not activity

Most importantly: you're excited by this problem. Supply chain and commerce is an AI-rich domain - rich structured data, complex operational workflows, real-time decision making, and a customer base that will reward the platform that makes it intelligible. You see the opportunity here and want to build it.

This Role Is Not For Everyone

Stord is fast-moving, operationally complex, and high-stakes. We process billions of dollars of commerce and millions of physical orders. The AI you build here has real consequences - for the brands that trust us and for the operations that depend on us. We need someone who is energized by that responsibility, not intimidated by it.

If you want a lab environment to run experiments, this isn't it. If you want to own AI at a company that is genuinely ready to bet on it, we'd like to talk.