Surgery Clinic Case Manager/Breast Patient Navigator - 32534

Surgery Clinic Case Manager/Breast Patient Navigator

We are currently looking for a Full Time Surgery Clinic Case Manager/Breast Patient Navigator to join our Surgery Clinic Team team located at the Chickasaw Nation Medical Center.

Summary: The RN Case Manager Breast Patient Navigator provides specialized, patient-centered care coordination by guiding patients through breast health evaluations, treatments, and follow-up. This role supports timely diagnostics, facilitates communication, and offers education to help patients understand their care plan and available resources. The RN Navigator collaborates with providers and interdisciplinary teams to ensure smooth transitions, reduce barriers, and promote high-quality outcomes. Additionally, the role maintains regulatory compliance and contributes to performance improvement efforts.

Responsibilities: * Participates in hospital, departmental, and CNDH performance improvement activities to measure, assess and improve the quality of care delivered to patients * Plans patient care to meet set standards for quality * Provides routine patient care by utilizing and documenting the nursing process including teaching patients and their families * Provides clinical and operational support for patient care coordination and clinical workflows, including but not limited to triage processes, medication management support, referral coordination, and follow-up care, in accordance with organizational policies and procedures * Practices in accordance with and adhering to regulations such as the Nurse Practice Act, CNDH policies and procedures, and regulatory agencies * Collaborates with the providers to provide patient and/or family education designed to meet the age specific needs of the patient population served * Provides safe nursing interventions ensuring that it is appropriate to patients' needs, age and condition * Maintains and promotes professionalism and is courteous to patients, staff and visitors * Participates in the orientation of new staff * Exhibits prompt arrival to duty station as well as follows employee code book for time and attendance * Collaborates with inpatient case management as needed to support discharge planning, care coordination, and follow-up, depending on patient needs and clinic workflows * Provides case management services for all patients, including those with complex or special healthcare needs, collaborating with internal and external providers to coordinate care and support effective transitions throughout the healthcare system * Provides direct nursing care backup as the team's needs dictate * Assists in supporting increased access to patients * Assists with management duties of the clinic as delegated by the clinic manager and/or assistant manager in their absence, to include supervision of agency and contract staff * Contributes to the team in a positive way that promotes professionalism and collaboration between department * Collaborates with providers and monitors patients with cancer disease conditions, provides extensive counseling, teaching, and motivation to help patients adhere to treatment regimens through nurse visits and phone calls * Functions as a member of the multidisciplinary healthcare team by collaborating with CNDH providers and integrated service partners to deliver comprehensive, patient- and family-centered care * Documents patient encounters and related activities, such as observations, phone communications, direct care, and nursing interventions, in accordance with facility policies and procedures * Assumes additional responsibilities as needed while proactively identifying opportunities to improve processes and support organizational success * Maintains confidentiality, security, and integrity of data and information * Participates in meetings to ensure effective communication with staff, peers, supervisors and management * Provides and advocates age and culturally appropriate, holistic patient care based upon facility mission statements and as outlined in policies and procedures * Recognizes and anticipates common changes in the physical, biopsychosocial and health needs of patients experiencing urgent, emergent or non-emergent conditions * Serves as breast patient navigator to guide patients through transition of care, recovery, and 5- year survival, assuring patient education, follow up care, and services are provided with the highest standard of the National Accreditation Program for Breast Centers * Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency * Completes all training and development requirements and participates in continuing education opportunities * Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types - Maintains a clean, organized work area and ensures a safe environment - Maintains and promotes professionalism - Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics - Adheres to Chickasaw Nation dress code standards * Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area * Performs all other duties as assigned

Competencies: Essential: * Able to follow instructions, both written and oral * Able to adhere to all scheduling and attendance requirements * Honesty, truthfulness, reliability, accountability * Prioritizes, meets deadlines and works independently in a high-pressure environment and uses appropriate judgement in upward communication regarding assignments * Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines * Works well within a team * Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management * Communicates clinical information to patient in emergent or urgent settings * Maintains clear and complete employee health records

Skills: Essential: * Excellent interpersonal communication and customer service skills, including the ability to interface with and influence associates at diverse levels with different backgrounds and perspectives * Basic Computer skills * Medication administration * Must be familiar with the Microsoft Office Suite of products * Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment) * Excellent Phone Skills

Experience: Essential: * 2 years directly related experience

Education: Essential: * Graduate from an accredited school of nursing required Nonessential: * Bachelor's of Nursing Nonessential: * Baccalaureate in nursing or written plan to obtain within 4 years of hire

Credentials: Essential: * Pass general background check * Unrestricted Oklahoma Registered Nurse License * Must pass internal Medication Test * Multi-State Registered Nurse Licensure within 90 days Nonessential: * Basic Life Support (BLS) Nonessential: * Current BLS certification or obtain within one (1) month of hire

Working Conditions: Essential: * Stressful environment due to any or a combination of deadlines, pressures, multiple tasks, lines of communication, risks, speed of operations, etc. * Works in a hospital or clinic environment * Standing up to 25% of shift * Walking up to 25% of shift * Sometimes bend, kneel, stoop, push, reach * Constantly lift and or carry over 50 lbs * Constantly lift patients * May be required to assist individuals with unmanaged emotions * Potential exposure to contagious diseases * May be required to assist individuals who are hostile, agitated or under the influence * Pass pre-employment drug test * Infrequent travel

Training *It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.

Mission, Vision & Core Values Mission: *To enhance the overall quality of life of the Chickasaw people. Vision: *To be a nation of successful and united people with a strong cultural identity. Core Values: *The Chickasaw People *Cultural Identity *Servant Leadership *Selflessness *Can Do Attitude *Perseverance *Stewardship *Trust and Respect *Loyalty *Honesty and Integrity *Teamwork