Senior Medical Secretary

Senior Medical Secretary - Cardiovascular Medical Associates - Garden City We have an exciting opportunity to join our team as a Senior Medical Secretary - Cardiovascular Medical Associates - Garden City. In this role, the successful candidate performs administrative and surgical coordination tasks to support daily practice operations. This role is responsible for scheduling patient visits and procedures in collaboration with other areas within the Medical Center, handling patient phone calls, and maintaining efficient provider schedules. The job responsibilities include: Schedules appointments for visits, treatments, and surgical procedures Reviews appointment confirmation responses and manages waitlists Communicates to patients on upcoming scheduled visits, including instructions, preparation, and forms Obtains authorizations for services as needed Answers calls and takes messages. Addresses questions or routes messages to appropriate contact in a clear and timely manner Handles faxes and mail Prepares standard letters and forms as needed Performs other duties as needed Administrative physician and practice support includes: Schedule surgeries in EPIC Prepares the daily schedule and manages the OR template Discuss surgical appointment details which may include explaining patient's arrival time, fasting instructions and other expectations Scan all necessary documents related to the surgical appointment Review chart to make sure all required elements are in EPIC (Labs, medical clearance, EKG etc.) Supports patient access activities (i.e. greets patients, collects information, answers questions, requests for assistance are directed to proper individual, etc.) Answers phones and screens incoming calls. Provides information, take messages, or redirects calls to the appropriate person Maintains cooperative and professional relationships with physicians, nurses, and office staff Exercises skill in prioritizing assignments in order to complete work in a timely manner when there are changes in workload, assignments, pressures of deadlines, competitive requirements, and/or a heavy workload Demonstrates communication skills: using appropriate vocabulary and grammar when obtaining and conveying information to patients, physicians, nurses, and staff at various levels; in person, over the phone, in writing, and in electronically sent messages Participates in training staff in registration and office policies and responsibilities. May assist, provide guidance and/or train less senior staff Patient experience and access includes: Serves as NYU Langone Health Faculty Group Practice Brand Ambassador by upholding the NYULH Mission, vision and values and promoting excellence in the patient experience, during every encounter Drives consistency in every patient and colleague encounter by embodying the core principles of our FGP Service Strategy CARES (Connect, Align, Respond, Ensure, and Sign-Off) Greets patients warmly and professionally, stating name and role, and clearly communicates each step of the care/interaction as appropriate Works collaboratively with colleagues and site management to ensure a positive experience and timely resolution for all patient interactions and inquiries whether in person, by phone or via electronic messaging Proactively anticipates patient needs, and participates in service recovery by applying the LEARN model (Listen, Empathize, Apologize, Resolve, Notify), and escalates to leadership as appropriate Shares ideas or any observed areas of opportunity, to improve patient experience and patient access, with appropriate leadership. (i.e. ways to optimize provider schedules, how to minimize delays, increase employee engagement, etc.) Partners with Patient Access Center and Central Billing Office team members to support collaboration and promote a positive patient experience Takes a proactive approach in ensuring that practice staff are fully versed in the Access Agreement gold standard principles Minimum qualifications include a High School diploma, three years of relevant medical clerical experience, prior physician practice experience, knowledge of medical terminology, light, accurate keyboarding skills, and excellent organizational, interpersonal, and communications skills. Preferred qualifications include background in computer literacy.