Account Manager

Account Manager OpportunityAre you excellent at managing and retaining B2B accounts? Do you also have strong selling skills for increasing sales within an account? If you answered yes, consider this opportunity with City Wide Westchester!City Wide Facility Solutions is actively seeking an Account Manager for our White Plains, NY location.The Account Manager is an outside, B2B account management and sales position that provides field support including – training, guidance with starting new clients, inspections of Contractor performance and compliance with client requirements, trouble-shooting customer requests/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include managing independent contractors, selling other maintenance services to current clients, negotiating contracts, procuring supplies from clients, and ensuring high client satisfaction. The position is in our White Plains, NY, office as well as in the surrounding counties within the territory for our clients. The Account Manager is responsible for the business operations of an assigned client contracted service area.What you will do...Manage all aspects of assigned client relationships, including client retention, expansion, and diversification of City Wide building solutions and/or productsFormulate and manage an effective service strategy and schedule tailored to each clientNegotiate and enter into agreements with clients for additional services – determine pricing, staffing, and logisticsManage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessaryEnsure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clientsSupervise and direct Night Managers; ensure the client's strategy is executed and all services are performed correctlyPromote the sale of, procure, and monitor supplies for clientsEffectively communicate all client issues with Contractors and the Director of Operations (or owner); promptly address any client issues or problems that ariseUse City Wide's CRM to perform client inspections, adding extra charges, NM routing, etc.Schedule each non-routine activity in client facilities using OutlookUpdate and keep current all Building Information Sheets (BIS), FSM Summary Sheets, and Exhibit A's. Ensure MSDS sheets for each client serviced in janitor closets are complete, accurate, and that all items are properly labeledNotify Sales Executives of potential accounts in your territory, especially new constructionDevelop and implement a plan with the Director of Operations and the Night Managers to resolve any client complaints or deficiencies in service and actively monitor complianceAssist Accounting in collecting clients' past due invoices and payment invoices for ContractorsMaintain updated route sheets, key/alarm sheets, and monthly planner for each client