Warranty Administrator

Michigan Kenworth in Gaylord is seeking a talented individual to take on a full-time Warranty Administrator position! This position is ideal for an individual with related experience, effective management skills, is detail-oriented, and has effective communication skills. This is a great opportunity to join a growing and successful dealer group! Responsibilities Overall responsibility for the branch warranty Fosters effective and timely communication between branch departments Communicates and coordinates with supervisor on warranty rejections and processing issues Overall responsibility for upkeep and maintenance of warranty take-off area and warranty receivable schedules Maintain a warranty process that is timely, thorough, and accurate Primary Duties File warranty claims Operate word processing and spreadsheet computer programs Keep receivable schedules clean and updated Ship heavy‑duy truck parts to various vendors Process and update customer information into dealer software system and databases Process and file paperwork such as sales, parts, and service documentation per supervisor direction Liaison with the corporate office on receivable schedule issues Fill in as service counter contact as needed Answer multi‑line telephone, directing calls and taking messages as required Greet customers and handle their questions and concerns quickly, efficiently and professionally Accept payments for products and services provided and ensure transaction is documented accordingly Other office duties as assigned Qualifications Requirements: Associate’s degree (AA) in an office‑related field is highly preferred 3‑5 years of related experience, supervisory experience preferred Understanding of double entry accounting principles Management skills to include decision making abilities, organizational and leadership skills Ability to demonstrate and display office protocols to staff and other departments Must be highly organized, detail‑oriented, and results driven Ability to prioritize and handle numerous tasks simultaneously Effective written and oral communication skills Computer skills with an emphasis on word processing and spreadsheet programs Ability to sit, stand, bend, kneel, stoop and lift/move up to 25 lbs. on a regular basis Ability to work in a dealership environment to include 8 - 10 hour day #J-18808-Ljbffr CSM Companies, Inc. - Kenworth