General Manager - Schlotzsky's Deli

Job Description

Job Description

Job Summary:

Schlotzsky's is seeking a passionate and experienced General Manager to lead daily operations and drive the success of our café. The General Manager is responsible for overseeing all aspects of the business—including staff management, customer satisfaction, financial performance, and operational excellence. This role requires a hands-on leader who thrives in a fast-paced environment and takes pride in building a strong, service-driven team.

• Recruit, train, schedule, and supervise deli staff
• Foster a positive, team-oriented workplace culture
• Conduct regular performance reviews and coaching sessions
• Lead by example with exceptional customer service and professionalism

• Oversee daily deli operations, ensuring quality, efficiency, and cleanliness
• Maintain compliance with health and safety regulations
• Manage inventory, place orders, and control food and supply costs
• Ensure all equipment is properly maintained and functioning

• Deliver a consistently high level of customer satisfaction
• Handle customer inquiries, feedback, and complaints with care and professionalism
• Create a welcoming and inclusive environment for all guests

• Monitor and manage budgets, labor costs, and sales goals
• Analyze financial reports and implement cost control measures
• Manage cash handling procedures and ensure accuracy in financial transactions

• Collaborate on marketing initiatives and community events
• Support social media and promotional efforts as needed
• Seek opportunities to grow the café’s customer base and brand presence

Requirements

• 2+ years of experience in a management role (preferably in food service, hospitality, or café/restaurant setting)
• Proven leadership skills with the ability to motivate and manage a team
• Strong organizational and problem-solving abilities
• Excellent communication and interpersonal skills
• Financial acumen and experience with budgeting, labor management, and sales tracking
• ServSafe certification (or willingness to obtain) preferred
• Flexible schedule, including early mornings, weekends, and holidays

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)