Service Manager

Job Description At Seneca Ford, we believe great service starts with people who care. We’re looking for a Service Manager in Seneca, Pennsylvania, who can bring energy, organization, and a genuine commitment to helping customers feel confident about their vehicles. In this role, you’ll be the person who keeps the service department running smoothly while making sure the experience feels simple, respectful, and dependable for every customer who walks through the door. You’ll work closely with advisors, technicians, and other dealership staff to keep communication clear and the day moving in the right direction. This is a chance to lead a team, shape the customer experience, and play an important part in the success of a trusted local dealership. If you enjoy solving problems, leading with kindness, and creating a place where both customers and employees feel valued, Seneca Ford could be the right fit for you. Benefits Paid Time Off (PTO) Health Insurance Dental Insurance Vision Insurance Mon-Fri Schedule Retirement Plan Career Growth Opportunities Responsibilities Lead the service department with a steady hand, ensuring customers receive clear updates and quality care from start to finish Oversee daily operations, including scheduling, repair order flow, and coordination between advisors, technicians, and parts Support and mentor the service team so everyone can do their best work and grow in their role Keep an eye on productivity, efficiency, and customer satisfaction, making adjustments when needed Review estimates, approvals, and completed work to help maintain accuracy and consistency Partner with other dealership departments to keep the service experience smooth and professional Help train team members on processes, communication standards, and best practices for service delivery Maintain a service environment that feels organized, helpful, and welcoming for both customers and staff Requirements 3+ years of experience in automotive service management or a similar leadership role Strong knowledge of vehicle maintenance, repair processes, and dealership service operations Proven ability to lead, coach, and support service advisors and technicians Excellent communication skills with a clear, customer-first approach Ability to handle scheduling, workflow, and day-to-day service department priorities Comfort using dealership management systems and related service software Valid driver’s license Prior experience in a Ford dealership or familiarity with Ford service processes ASE certifications or manufacturer training, preferred Experience improving customer satisfaction scores, preferred #J-18808-Ljbffr