Member Experience Team Member

Job Description

Job Description

Benefits:

• Bonus based on performance
• Free uniforms
• Opportunity for advancement
• Training & development

About the Role:
Join our dynamic team at The Little Gym of Northern Virginia as a Member Experience Team Member! In this exciting role, you will create a welcoming environment for families while ensuring a top-notch experience for our members.

Responsibilities:

• Greet and engage with members and their families upon arrival.
• Assist in scheduling classes and managing enrollment processes.
• Provide exceptional customer service and support to all members.
• Maintain cleanliness and organization of the gym facilities.
• Communicate effectively with team members and management.
• Promote upcoming events and programs to enhance member engagement.
• Handle inquiries and resolve issues in a timely manner.
• Support instructors during classes and activities as needed.

Requirements:

• High school diploma or equivalent; relevant experience preferred.
• Strong communication and interpersonal skills.
• Passion for working with children and families.
• Ability to multitask in a fast-paced environment.
• Proficient in basic computer skills and software applications.
• Flexible availability, including evenings and weekends.
• Positive attitude and a team-oriented mindset.
• Prior experience in customer service/sales or recreational settings is a plus.

About Us:
For over 50 years, The Little Gym has been a leader in children's fitness and development, offering a unique blend of gymnastics and life skills. Our commitment to nurturing young minds and bodies has made us a beloved choice for families in Arlington, VA, where both members and employees thrive in a supportive and fun environment.