Night Auditor - Front Desk

Night Auditor Front Desk

The Night Auditor Front Desk is responsible for greeting guests with warmth and professionalism, efficiently managing check-ins and check-outs, and handling all front desk and PBX operations during overnight hours. This role performs nightly audit procedures to ensure account balances and reporting accuracy while delivering exceptional 4-Star/4-Diamond service. The Night Auditor serves as a key point of contact for all guests during late-night and early morning hours.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Greets all guests warmly upon arrival and acknowledges returning guests by name.
• Efficiently checks guests into and out of the hotel, ensuring accuracy and promptness.
• Provides 4-Star/4-Diamond service at all guest touchpoints, reflecting the resort's service standards.
• Answers in-house and external telephone calls promptly (within three rings), directing them appropriately and professionally.
• Completes all night audit procedures, including balancing daily accounts and processing necessary adjustments.
• Generates required reports for finance and hotel operations departments as part of the night audit.
• Supports guest needs throughout the night, including room requests, billing inquiries, and service assistance.
• Maintains strict confidentiality of guest information and internal data.
• Performs other job-related duties as assigned by management.

SUPERVISORY RESPONSIBILITIES: This position does not have direct supervisory responsibilities but may provide guidance or support to other team members.

QUALIFICATIONS:

• Excellent verbal, written, and telephone communication skills.
• Ability to work independently with minimal supervision in an overnight setting.
• Proficient computer skills, including experience with hotel property management systems; LMS experience preferred.
• Comfortable operating standard office and auditing equipment, including a 10-key adding machine.
• Must demonstrate discretion, professional ethics, and the ability to diplomatically interact with guests and team members.
• Previous hotel experience in California room sales or similar hospitality environment preferred.

EDUCATION and/or EXPERIENCE:

• Associate degree in Accounting, Hospitality Management, Business Administration, or a related field preferred.
• Additional coursework or training in bookkeeping or hospitality operations desirable.
• Minimum of 1 year of experience in front desk operations, accounting, or hospitality required.
• Experience performing night audit or cash reconciliation duties in a hotel, resort, or casino environment preferred.
• Strong knowledge of basic accounting principles, cash handling, and balancing procedures.
• Proficiency with property management systems (PMS), point-of-sale (POS) systems, and Microsoft Office Suite required.
• Excellent customer service and communication skills with the ability to handle guest inquiries professionally.
• Strong attention to detail and accuracy in data entry and financial reporting.
• Ability to work independently with minimal supervision during overnight hours.
• Must be able to work a flexible schedule, including weekends and holidays.

LICENSES, CERTIFICATES, REGISTRATIONS: Must have successfully completed a background check and obtained a gaming license issued by the Morongo Gaming Agency, as required.

LANGUAGE SKILLS: Must be able to read and interpret documents in English, such as instructions, guidelines, policies, and procedures. Must also be able to communicate clearly and effectively with team members, management, and guests.

PHYSICAL DEMANDS:

• Communication Skills: Must be able to communicate clearly, professionally, and courteously with guests, security, and internal departments; responsible for performing late-night check-ins/check-outs, resolving guest concerns, and communicating key information to the morning team.
• Lifting and Carrying: Occasionally lifts and carries reports, office supplies, and guest items weighing up to 25 pounds.
• Manual Dexterity: Frequently uses hands and fingers to operate computers, telephones, key encoders, credit card machines, and other front desk equipment with accuracy and speed.
• Mobility: Regularly moves behind the front desk and throughout the lobby; requires standing, walking, bending, and reaching for extended periods during overnight shifts.
• Stationary Work: Frequently remains standing or seated at a desk or workstation for extended periods while auditing financials, processing reports, and monitoring guest activity.
• Tool Operation: Regular use of POS systems, reservation software, key encoding machines, phones, printers, and standard office equipment; responsible for accurate nightly audit and cash handling procedures.
• Visual Acuity: Requires near vision to verify identification, review financial data, audit reports, and input information into systems; far vision used for general lobby awareness and monitoring activity.
• Working Conditions: Routinely works overnight hours in a quiet, guest-facing environment with limited lighting and lower traffic. Regular exposure to a smoking environment while transitioning through casino or public areas.

WORK ENVIRONMENT: This is a dynamic, fast-paced environment that requires the ability to adapt and perform under pressure. The casino operates with moderate to loud noise levels and is a smoking environment, requiring team members to work comfortably in these conditions.

WORKING HOURS: Morongo Casino Resort & Spa operates 24 hours a day, 365 days a year; therefore, flexibility in scheduling is essential. Team members must be available to work shifts that may include evenings, weekends, holidays, and special events. Schedules are subject to change based on business needs and may include overtime, as well as work on both weekdays and weekends.

EQUAL EMPLOYMENT OPPORTUNITY (EEO) AND INDIAN PREFERENCE: Morongo Casino Resort & Spa is an Equal Opportunity Employer and gives hiring preference to qualified Native Americans as allowed by law. We consider all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, disability, veteran status, or national origin.

We provide reasonable accommodations to qualified individuals with disabilities as required by the ADA. If you need help or an accommodation during the hiring process, please contact Human Resources.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.