Pediatric Medical Receptionist

Job Description

Job Description

The Medical Receptionist serves as the first point of contact for patients, visitors, and callers. This role is responsible for creating a welcoming and professional front-office experience while supporting daily administrative operations, patient scheduling, registration, communication, and accurate recordkeeping in a healthcare setting.

Key Responsibilities:

• Greet patients and visitors in a courteous, professional, and compassionate manner while helping set a positive office atmosphere.
• Manage patient check-in and check-out, including verifying demographic information, ensuring required paperwork is completed, and providing patients with necessary forms or information.
• Obtain patient information and accurately enter or update it in the database, electronic health record, or practice management system.
• Ensure completeness and accuracy of patients’ insurance information during registration and check-in.
• Schedule follow-up appointments and assist with confirming, canceling, or rescheduling appointments as needed.
• Answer, screen, and route incoming calls; take accurate messages and redirect calls appropriately.
• Assist with patient referrals, records requests, prior authorization paperwork, scanning, faxing, filing, and related administrative duties.
• Organize, maintain, pull, and update patient files and records, including preparing records for doctors’ review.
• Support charting and medical note documentation as directed and within scope of role.
• Manage filing and recordkeeping activities to maintain accurate and accessible office records.
• Coordinate communication between patients, clinical staff, providers, billing staff, and outside offices as needed.
• Collect copays, deductibles, balances, and other payments according to office procedures.
• Operate office equipment, including photocopiers, printers, scanners, fax machines, and related front-office equipment.
• Help maintain a clean, organized, and professional reception area.
• Protect patient confidentiality and follow HIPAA and office compliance requirements at all times.

Required Qualifications:

• High school diploma or equivalent required.
• Previous experience in a medical office, healthcare setting, or customer service role preferred.
• Basic knowledge of medical terminology, insurance verification, and patient registration preferred.
• Experience using electronic health record or practice management software preferred.
• Strong computer skills, including accurate data entry and familiarity with Microsoft Office or similar tools.
• Solid knowledge of Microsoft Office.
• Outstanding communication skills.
• Great organizational and multitasking abilities.
• Ability to complete local travel as needed.

Skills and Competencies:

• Excellent verbal and written communication skills.
• Professional phone etiquette and strong interpersonal skills.
• Ability to remain calm, organized, and patient-focused in a busy environment.
• Strong attention to detail and commitment to accuracy.
• Ability to multitask, prioritize responsibilities, and work well as part of a team.
• Dependability, discretion, and a commitment to maintaining patient privacy.

Work Environment and Schedule:

This is a full-time position in a professional medical office environment and requires regular interaction with patients, providers, and staff. The standard schedule consists of 8-hour shifts during business hours, with occasional early mornings, evenings, or additional hours based on clinic needs.

Benefits:

• Health Insurance.
• Paid Time Off.

Equal Opportunity Statement:

We are an equal opportunity employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status in accordance with applicable law.