Chief Operating Officer

Why Choose Heritage Communities

Because youll make a real impact. With 25 communities across 6 states and more joining our family youll shape the future of our culture influence how we grow and lead a mission-driven company where people love to live and work.

Whats In It for You

• Paid Time Off 3 weeks of Paid Vacation in your 1st year 32 hours sick time.
• Medical Dental and Vision with low co-pays.
• Company-Paid Life & Disability Insurance
• 401(k) with up to 5% Match
• Tuition Assistance up to $8000/year for you $2500 for family members.
• Ongoing Training & Support
• A Workplace That Feels Like Home positive team-first culture.
• Employee Assistance Fund Discounts and more!

For more information contact us at:

• Chief Operating Officer
• COO
• Senior Living Executive
• Executive Leadership
• Operations Executive
• President of Operations

*FT

Ready to Lead with Purpose Join Heritage Communities as our Chief Operating Officer!

We are looking for a strategic visionary leader with a proven track record of scaling operating models owning the P&L and building the people and systems that make organizations best-in-class. If youre passionate about culture growth and Making Lives Better this is your opportunity to take the helm of our operations and drive enterprise value across our growing portfolio of senior living communities.

What Youll Do:

As our Chief Operating Officer you will own the operating engine that powers Heritage Communities. Serving as the integrator of the owners vision you will lead Operations Sales & Marketing Human Resources and Health Services directly impacting the lives of our residents and the success of our teams by:

• Driving Strategic Operations & Financial Performance:
  • Owning the operating P&L across the full portfolio with direct accountability for revenue margin occupancy labor efficiency and resident satisfaction.
  • Partnering with the CFO to establish and administer the annual operating budget owning the commitment to it and explaining variance directly.
  • Reviewing community-level P&Ls monthly with Regional Directors of Operations and holding them accountable for the operating levers under their control.
  • Driving labor efficiency and cost management without compromising care standards or associate experiencethrough technology training staffing ratios and overtime reduction.
  • Establishing one operating model across all communities (applying an 80/20 approach: 80% standardization 20% flexibility) so policies and practices are simple to follow and consistently applied.
• Leading Growth Scale & Integration:
  • Owning the Heritage operating playbook and leading the build-out of the infrastructure needed to support continued portfolio growth.
  • Partnering with the VP of Growth & Mission on integration providing operating diligence on every acquisition target and taking ownership of the operating line once a community completes handoff.
  • Driving occupancy and census growth through the Chief Marketing Officer directing sales and marketing to develop new markets and maintain Heritages competitive position.
  • Ensuring home office functions deliver the infrastructure policy and specialist support communities need while regional leadership owns day-to-day operations.
• Empowering People Culture & Clinical Excellence:
  • Modeling and upholding Heritages core values of Trust Respect Compassion Fun and Always Learning in every operating decision treating culture as an operating standard with measurable outcomes.
  • Leading the Chief Marketing Officer SVP of Human Resources Chief Healthcare Officer and SVP of Operations as one leadership team with shared priorities and a single operating scorecard.
  • Owning clinical and regulatory excellence through the Chief Healthcare Officer to ensure communities consistently meet or exceed resident quality of care standards and state regulatory and survey requirements.
  • Shaping the associate experience and workforce strategy through the SVP of Human Resources building a pipeline of operators (VPs RDOs and EDs) ready to run communities at our standard.
• Optimizing Technology & Systems:
  • Treating technology as an operating capability and setting priorities that support community operations care delivery sales and the associate experience.
  • Ensuring core systemsincluding HRIS clinical documentation sales CRM and financial systemsare fully adopted consistently used and built into the operating playbook for every new community.
  • Establishing reliable standardized operating data and reporting so leaders at every level manage to the same numbers.
  • Evaluating and implementing technology that improves associate productivity and resident safety and holding outsourced IT partners accountable for service levels security and value.

What Were Looking For:

• 10 years of experience in senior living operations with at least five years leading a multi-site portfolio of 10 or more communities in a senior management position.
• Demonstrated P&L ownership at scaleaccountability for operating results across a complex portfolio not budget management alone.
• Experience leading through growth including acquisition integration new community openings or significant portfolio expansion.
• Proven experience leading developing and growing an operations team including operators who went on to run larger portfolios.
• Multi-state operating experience across different regulatory environments (preferred).
• Experience leading functions beyond operations such as sales and marketing human resources or clinical services (preferred).
• Strong knowledge of the senior living industry across independent living assisted living and memory care including trends and best practices.
• Working knowledge of EOS/Traction or a comparable operating system.
• Experience leading technology adoption across a multi-site organization including system selection implementation integration and successfully leveraging outsourced partners.
• An analytical data-driven thinker who reads a P&L identifies the problem and names the fix.
• A straight-talking direct communicator who delivers difficult news early with a plan.
• Strong leadership and organization skills with the ability to present to ownership and the board.
• Bachelors degree in Business Administration or a similar degree (MBA preferred but not required).
• The ability to maintain confidential and privileged information involving HIPAA residents and associates.
• The ability to travel 3040% of the time to our communities and other worksites across our growing multi-state footprint.
• A genuine passion for serving seniors and a commitment to our core values.

Required Experience:

Chief