Front Of House Supervisor (Bar, Retail, Service, Events)

Job Description

Job Description

Chief's on Broadway - Nashville, TN

ABOUT CHIEF'S

C hief's is a six-story bar and live music venue celebrating the ever-expanding musical legacy of Eric Church. Located in the heart of downtown Nashville, Chief's features a ticketed music venue, inspirational interiors, and a distinct focus on original live performances-offering fans an unmatched entertainment experience in Music City. The venue includes a broadcast studio, home to Church's Outsiders Radio on SiriusXM, with capabilities to host programming from a range of media partners. Culinary offerings are in collaboration with James Beard Award–winning pitmaster Rodney Scott, available throughout the space. On the fifth floor, Redemption Bar, a new concept developed with award-winning artist Ashley McBryde, is dedicated to spotlighting original music and emerging talent. Chief's is located at the corner of 2nd Avenue and Broadway.

Like a "Melody creates a Memory," we are a team of inspired, intentional creatives, linking great live music, incredible food and superior hospitality to create lasting memories. Refusing to be defined by other's ideas of what is possible, we strive to build timeless, meaningful experiences to life every day.

• Benefits for Full-Time employees
• Access to great live music and complimentary concert tickets
• Monthly Philanthropic Activities as Chief Cares Ambassadors
• Employee Discounts on Food, Beverage, and Retail
• Quarterly Team Meetings
• Ongoing Career & Leadership Development
• Diverse, Inclusive and Safe Venue
• Certified Safe Bar

ABOUT THE ROLE

Chief's FOH Supervisor provides support to the Operations team and hourly staff. They work to ensure operations run smoothly by addressing walk-in guest inquiries, dealing with vendors, and walking all areas of the building to report on maintenance or cleanliness issues. The Supervisor also aids in setting up the shift for success.

WHAT YOU WILL DO

Tasks include, but are not limited to:

Service Duties:

• Provide on-the-floor support to bar, service, retail, and events for the duration of a shift and assist with overseeing day to day floor operations, including but not limited to, assigning work stations and server sections, overseeing side work, observing steps of service, and maintaining overall cleanliness of the spaces
• Interact with guests throughout the venue during each shift to ensure guest satisfaction while creating memorable experiences
• Assist with staff trainings
• Maintain pars of all menus, printed promotional materials, etc. throughout the venue
• Assist in interviewing, hiring, and coaching process of hourly employees as needed
• Demonstrate an ability to lead and motivate others, and achieve results
• Maintain focus on creating memorable experience through guest interaction and enlightened hospitality
• Advise Operations managers of any guest issues that arise that need management communication or attention
• Ensure maintenance of property by examining areas daily for cleanliness and maintenance needs and reporting any needs to upper management where necessary
• Support the Operations managers including supervising other areas if necessary, handling special projects, running promotions
• Perform all cash handling procedures: opening, mid-day safe counts, cash pay-outs and nightly cash drops, as needed

Knowledge, Skills, and Attributes:

• Leadership: Demonstrate an ability to lead and motivate others and achieve results. Empowered to make day-to-day decisions confidently both with guests, service teams and other departmental management.
• Communication: Demonstrate excellent interpersonal and communication skills with service teams and management.
• Hospitality: Maintain focus on high level service quality
• Technical Skills: Microsoft Windows proficient

WHO YOU ARE

We are seeking a highly motivated individual who enjoys working in a fast-paced but disciplined entrepreneurial environment. You are an independent thinker who is enthusiastic and committed to quality and you thrive on consistently delivering unparalleled results. You are curious about new developments in the hospitality industry and are always striving to learn more. The ideal candidate needs "big picture" acumen combined with an understanding of building teams and driving guest experience. This role will need strong leadership to maximize the potential of revenue generation, profitability, and driving sales.

This role also requires the following capabilities:

• Knowledge of food and beverage service equipment and production practices
• Excellent interpersonal communication skills
• High-level multi functioning project management skills
• Skilled in food and beverage cost control practices and procedures
• Highly proficient at creating food at a high-quality level
• Ability to manage and train F&B leaders on labor management and cost control procedures
• Demonstrate ability to lead a team and develop future leaders
• Excellent attention to detail
• Excellent time and organizational management skills for multiplate projects at once.

YOUR QUALIFICATIONS

Required

• Minimum of 2 years operational experience as a FOH Supervisor or equivalent
• Experience working in a multi-faceted venue inclusive of F&B and Live Music
• Excellent written and verbal communication skills as well as organizational skills.
• Must be able to work a flexible schedule to include weekends and holidays.

Equal Employment Opportunity

Chief's on Broadway is an equal employment opportunity employer and complies with all applicable laws prohibiting discrimination based on race, color, creed, religion, sex, age, national origin or ancestry, physical, medical or mental disability or condition (including, without limitation, HIV and AIDS), developmental disability, handicap, denial of family and medical care leave, denial of pregnancy leave, domestic partner status, status as a victim of sexual or domestic violence (or familial relationship to such victim), veteran status, marital status, sexual orientation, arrest records, citizenship status, criminal history that has been expunged, unfavorable discharge from the military, or any other basis protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 3+ years

Restaurant type:

• Bar
• Casual dining restaurant
• Fast casual restaurant

Shift:

• Day shift
• Evening shift
• Morning shift
• Night shift

Work Location: In person