Director of Operations - North Dakota/Minnesota

The Director of Operations position oversees management of all operational units throughout the Company to provide exceptional fiscal intermediary services to those receiving services through self-direction.

· Maintains Operational Standards

· Formulates, implements, and communicates operational policies and procedures

· Plans, executes, and implements strategic objectives identified in support of the Company’s overall Strategic Plan

· Coordinates activities across operational unit lines; evaluates plans and changes to plans; makes recommendations to senior management

· Develops leadership and management skills within subordinates

· Approves performance appraisals and wage increases

· Develops metrics to measure operations performance

· Participates in the development of new services for recently acquired contracts

· Participates in continuous improvement projects and leads efforts in customer service, payroll and processing continuous improvement

· Monitors workloads of the group and re-assigns agencies and programs appropriately

· Collaborates with directors and executives from other functional areas to optimize delivery of services

· Takes corrective action as necessary on a timely basis and in accordance with company policy; consults with human resources and compliance departments as appropriate

· Identifies opportunities to improve our processes

· Builds and maintains relationships with Agencies

· Promote adherence to and upholds the company’s mission and values

· Other duties as assigned

Bachelor’s Degree in business, human services or related field or equivalent work experience

· At least 5 years of experience relevant to the work performed

· Knowledgebase in supervision, business management and leadership

· Excellent written and oral communication skills

· Extensive experience in working on complex projects with Critical thinking and problem solving

· Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines by planning and organizing

· Demonstrate the ability to balance work pressure with time management skills

· Demonstrate ability to build positive relationships and communicate with people of diverse backgrounds and abilities

· Experience in working, initiating and maintaining highly effective team

· Competent in the use of Microsoft Office programs and the Internet

Work is performed in from a home office. Travel may be required.