IT Specialist

Certified Apple Computing AdvisorThe Best Buy Certified Apple Computing Advisor creates a world-class shopping experience for our customers while inspiring them to see what's possible with technology. They build quality relationships with customers to provide them with relevant and memorable product demonstrations.This role provides full service and solutions support to customers in the areas of Vendor Experience. Our Certified Advisors are responsible for delivering profitability by achieving revenue, margin, solution and operational targets. They are highly skilled within a given area and work closely with other employees to demonstrate, promote, and sell products and services.At Best Buy, we are obsessed with building long term relationships with our customers. Every team member should feel empowered to deliver a world-class and unique experience based on what each customer needs.Key Responsibilities:Helps drive a positive customer experience by building relationships, exhibiting empathy, and providing solutions to their needs.Processes sales transactions including online and in-person orders while handing off customers to General Advisors for returns and exchanges.Achieves team and individual goals while enabling an excellent customer shopping experience.Applies a high level of product knowledge and expertise through ongoing learning and certifications to enable an excellent customer shopping experience.Uses available tools to stay current on promotional initiatives and helps execute profitable growth through critical business drive times.Engages with customers for consultations whether it be in-store, over the phone, or chat options online.Generates future opportunities by discovering the deeper needs of our customers to build lasting relationships.Embraces our learning culture to continuously improve existing skills while acquiring new ones in support of our customer obsession and advancing their contribution.Maintains assigned department's merchandising and readiness to serve customers.Provides feedback on products and customer engagement with vendor partners, representatives, and market teams.Acts as trusted subject matter expert, brand advocate, and product champion for specified vendor product assortment.Coaches and trains coworkers on new vendor technology and services.Utilizes vendor-provided devices and accommodations to improve product knowledge and understanding.Basic Qualifications:Ability to work successfully as part of a teamPreferred Qualifications:Prior experience serving as a specialist in premium, luxury, or complex technology solutions1 year of experience working with consumer electronicsWhat's in it for you:We're committed to helping our people thrive at work and at home. Best Buy offers a range of benefits to support your overall well-being and provide support as you need it, especially at key moments in your life.Our benefits include:Competitive payGreat employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingBest Buy provides different types of leaves of absence (LOA) and potential pay sources to employees based on eligibility. The length of your LOA depends on your situation, where you live, your full-time or part-time employment status, and federal and state regulations. Intermittent or reduced-schedule leave is also available for certain medical or family care leaves. Paid time off (vacation or PTO) is offered to full-time and part-time employees based on work location, employment status, salary or hourly status (exempt/non-exempt), and years of continued or bridged service.Certain roles, where market norms demand it, are eligible for various forms of incentive pay to drive performance and offer recognition for achieving financial and strategic results. For more information about our incentive pay plans, including eligibility, please refer to our Incentive Programs Summary.For more information about benefits, LOA and paid time off, please refer to our Benefits Guide.About us:As part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.™Best Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. Position Type: Full time