Asset Protection Manager

Asset Protection ManagerPosition at Ayr WellnessAyr Wellness is a leading U.S. multi-state cannabis operator with more than 90 licensed retail locations across Florida, Massachusetts, Pennsylvania, Ohio, New Jersey, Nevada, Virginia, and Delaware. We cultivate, manufacture, and sell a broad portfolio of high-quality cannabis products, proudly serving both medical patients and adult-use consumers across our markets.At Ayr, our strength lies in our people. We're re-imagining how we work across every part of our business, and we're looking for builders and doers to roll up their sleeves and help shape what's next.The cannabis industry is fast-moving, complex, and full of opportunity. Together, we're not only shaping a company, but also building the future of cannabis. At Ayr you'll have the opportunity to make a lasting impact while growing your career alongside a company positioning itself for long-term success.Job SummaryThe Asset Protection Manager oversees the day-to-day physical security operations of all cannabis retail and manufacturing facilities in the state while collaborating closely with leadership from People Operations, Retail, Facilities, and Manufacturing, as well as with security vendors. This role is critical for ensuring the safety and compliance of both retail and production environments, with a strong focus on minimizing risk and optimizing security protocols across an assigned territory.Duties and ResponsibilitiesPhysical Security Operations• Oversee day-to-day physical security operations across assigned retail and manufacturing facilities.• Secure premises and personnel by visually inspecting facilities and curtilage, and monitoring surveillance equipment, access points, and contracted security guards.• Maintain a regulatory compliant environment by setting and monitoring security expectations, including controlling visitor access.• Monitor security and compliance related to the transportation of cannabis and wholesale deliveries.• Partner with internal business units to develop safety plans consistent with regulatory and compliance requirements.• Ensure security staff maintain confidentiality of proprietary, customer, and internal information at all times.Assessments & Audits• Travel between locations to conduct on-site assessments of security operations and compliance.• Conduct a minimum of quarterly audits at each assigned location.• Regularly audit all security equipment, including access control, CCTV, and alarm systems, to ensure proper functionality.Systems & Vendor Management• Manage relationships with security vendors, including alarm and surveillance companies, ensuring service meets operational needs.• Oversee CCTV and access control systems across assigned facilities.• Provide technical troubleshooting support for security systems as needed.Incident Management• Receive off-hour calls and respond to facilities for security-related emergencies as needed.• Investigate incidents of theft, loss, and other security breaches; document findings and work with law enforcement when necessary.• Serve as the liaison with law enforcement on security-related matters.• Escalate and communicate all incidents to appropriate leadership in a timely manner.Training & Education• Train retail and manufacturing staff on security procedures, compliance, and loss prevention protocols.• Ensure newly hired managers receive proper security training.• Partner with the Talent & Learning Development team to develop and maintain training content for security procedures, compliance, and loss prevention protocols.Reporting & Data Analysis• Complete reports by recording observations, information, occurrences, and surveillance activities.• Provide regular reports on security incidents, loss metrics, and compliance status to senior management.• Recommend improvements to security protocols based on data and trends.• Communicate all actionable items in a timely manner to ensure effective results.Customer Focus & Communication• Approach all interactions with a proactive, forward-thinking mindset, identifying and addressing issues before they escalate.• Remember that Asset Protection is a support function; maintain a customer-focused approach with internal teams.• Maintain timely response times and clear, professional communication with stakeholders.• Determine appropriate communication channels and timing based on the nature of each issue.Qualifications• Ability and willingness to travel frequently within the assigned territory.• Strong knowledge of loss prevention techniques, security technology, and compliance requirements.• Excellent communication and interpersonal skills, with experience in training and guiding teams on security protocols.• Proficiency in security systems, reporting software, and data analysis.• Must meet age requirement as outlined by state cannabis agencies.• Able to pass all background checks/fingerprinting as required by state cannabis agencies.• Valid driver's license and reliable transportation required.• Must stay current and adhere to all policies and regulations of the state cannabis agencies.• Strong attention to detail and situational awareness.Education• Bachelor's degree in criminal justice, security management, or related field is preferred.• Equivalent combination of work/education experience accepted.Experience• 7+ years in asset protection, security management, or related field, preferably within a high-security or regulated industry (cannabis experience a plus).• 5+ years of physical security management experience in corporate, retail and manufacturing environments.• 7+ years of integrated electronic security equipment such as alarm systems with a strong concentration on card access and CCTV systems.Competencies (Knowledge, Skills, and Attitude)• Customer Obsessed: Dedicated to creating a remarkable experience for both internal and external customers; builds rapport and maintains meaningful and effective relationships creating trustful, authentic connections; viewed as a good listener and is easy to approach and talk to and is often in the know early in any given situation.• Adaptable: Effectively manages change and adjusts comfortably to new people and processes; drives forward in uncertainty and remains calm, focused and on task in pressure situations by seeking understanding and resolve to deliver a remarkable experience; multi-tasks and handles risk, ambiguity, and stress well while remaining positive in resistance; bounces back quickly from challenging situations; asks for help when needed and stays focused on being a force for good.• Functional/Technical Skill: Possesses functional and technical knowledge and skills to perform at a high level of accomplishment; understands how their job function supports being a force for good.Working Conditions• The person in this position may be exposed to dust, kief, cleaning chemicals and fumes. Although systems are in place to remove these byproducts, there is still exposure to some degree.• Must be able to work flexible days/times. Working alternative shifts, weekend days and past business hours are required sometimes with little notice.Physical Requirements• Must be able to constantly remain in a stationary position when required.• The person in this position needs to frequently move about the inside and outside of facilities.• Constantly operates a CCTV system, computer and other equipment such as a cell phone and GPS.• The person in this position frequently communicates with staff, visitors and vendors regarding security procedures. Must be able to exchange accurate information in these situations.• Frequently lifts, loads, unloads, moves, positions and transports items up to 50 pounds.Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.AYR Wellness is an equal opportunity employer. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate on the basis of race, color, religion, creed, national origin, ancestry, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, genetic information, marital status, military or veteran status, or any other protected status in accordance with applicable federal, state, and local laws.