Inside Sales Representative

Do you enjoy breaking down tech talk for everyone, from total beginners to professionals? Combining strong communication skills with technical know-how, a Puget Systems Sales Representative helps customers find the right system for their computing needs. In this role, you’ll guide purchasing decisions and ensure a smooth customer experience from initial contact to delivery or pickup.

ESSENTIAL DUTIES MAY INCLUDE:

30 days and ongoing:

• Learns Puget Systems’ services, processes, procedures, and purpose as well as its customers and its position in the industry.
• Attends new hire orientation and engages with meet-and-greets with all departments, acquiring knowledge about individual roles, understanding the organizational culture, workflow dynamics, overall business operations, and establishing initial connections for relationship-building.
• Completes prerequisite training for new hires through the Learning Management System (LMS).
• Displays familiarity with the Standard Operating Procedures (SOPs) of the department.
• Learns and has a basic understanding of our Order Interface.
• Learns to review and generate quotes.
• Begins learning to process various orders including purchase orders, credit card, check, and ACH or WIRE payment orders.
• Acquires skills in phone etiquette.
• Gains proficiency in scheduling Zoom or virtual meetings.
• Attend regular team meetings.
• Shadows each sales representative, gaining insights into various techniques, tips, and tricks used in the role.
• Engages in a 30-day check in with the Sales Manager, the People and Culture Manager, and the President to discuss progress, address concerns, and align goals.

3-6 months and ongoing:

• Engages in progression discussions with Sales SME and Sales Manager.
• Handles and processes various order types Begins to process priority build orders, tax-exempt orders, Ariba orders, freight orders, Gov & Edu orders, and partial payment orders.
• Gains understanding of the net terms onboarding process.
• Acquires knowledge of the shipping redirect request process.
• Acquires the skill to handle email requests or HubSpot inquiries for quotes from unregistered customers.
• Is successfully supporting customers for in-person pick-ups.
• Learns the skill of creating HubSpot templates and snippets.
• Learns how to merge HubSpot contacts and becomes proficient in logging calls.
• Move orders to new accounts within our order interface.
• Learns to move deals through deal stages within Hubspot.
• Learns to merge Dialpad contacts.
• Knows who to go to for guidance when faced with unknown answers.

12 months and ongoing:

• Demonstrates self-reliance and the ability to work independently, effectively managing tasks and responsibilities without constant supervision or direction.
• Participates in sales meetings to address change requests, discuss sales goals, and engage in conversations about trending topics.
• Contributes to monthly team meetings, participating in the review of Standard Operating Procedures (SOPs) and engaging in discussions about additions or removals.
• Is providing backup support to fellow sales representatives, showcasing a willingness to contribute beyond individual responsibilities based on comfort and proficiency levels.
• Initiates and leads special projects driven by personal interests or organizational needs.
• Participates in two formal one-on-one meetings, per calendar year, to review progression sheets, collaboratively determine goals, and maintain constant ongoing conversations with the Direct Manager for continuous feedback and development discussions.
• Coordinates and manages a minimum of 3 customer pick-ups.
• Independently creates HubSpot templates and snippets.
• Demonstrates proficiency in moving deals through deal stages.
• Proficiently utilizes sequences in HubSpot for effective communication.
• Is resourceful at problem-solving and knows where to find answers and who to consult.
• Manages and addresses a fair share of inquiries and calls, averaging 3-4 daily.
• Conducts reviews of call logs and order details, demonstrating proficiency in addressing pertinent topics and providing prompt responses to customer inquiries.
• Demonstrates proficiency in processing orders.
• Is successfully conducting customer follow-up communications within a day and notes are properly updated.
• Is a fully contributing Tier 1 Sales Representative, demonstrating proficiency in the role with minimal oversight and operating with little to no limitations.
• Is a trusted and respected member of the team.

EDUCATION, SKILLS & EXPERIENCE:

• High school diploma or equivalent required
• Highly organized and detail oriented required
• Familiarity with latest technology and trends required
• Strong written and verbal communication skills required
• 1+ years of customer service experience preferred
• CRM experience (particularly with HubSpot) preferred
• Calm demeanor and patient in high-pressure environments preferred
• Familiar with standard shipping methods via UPS and FedEx as well as freight shipping a plus
• Bilingual (Spanish, French, etc.) a plus

PHYSICAL REQUIREMENTS:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 50 pounds at times.
• Able to work in an office setting.

COMPENSATION & BENEFITS INCLUDE:

• This job post assumes a Tier 1 Sales Representative hire. Hourly compensation for this position is $22.50 - $28, based on skillset and experience level.
• If we assess your experience to be that of a Tier 2 Sales Representative, the hourly compensation for that position is $26 - $34.

Benefits include:

• Medical, Dental, and Vision offered and covered at 75% by Puget Systems for the Employee’s coverage
• Paid time off and Sick Time - 2 weeks PTO to start, +1 day / year until they hit 4 weeks
• Paid holidays - 8 days + 2 floating holidays per year
• Paid parental leave - 3 weeks
• Paid jury duty leave
• Paid Medical Hardship Leave - up to 2 weeks / year
• 4% match on 401(k), immediate vesting
• Volunteer Matching Program
• Wellness Reimbursement Program
• Company-sponsored financial counseling

WHO WE ARE:

Puget Systems was founded by Jon Bach in December of 2000. We have just over 70 employees, and operate out of our 14,000 sq foot building in Auburn, Washington. We design and manufacture solution-specific, highly reliable workstations and servers for content creation, engineering, and scientific computing. We are unified in our mission to enable the work of our clients, and provide an unparalleled customer experience. Our core belief is that computers are a tool that should get your work done, and not be a hindrance. Our focus is on the work of our clients, and how our technology enables new and exciting advances in those fields.

HIRING PROCESS

All candidates must submit a resume to be considered for this position. Applications with a cover letter will be given additional consideration. Qualified applicants will be invited to a first-round Zoom interview and, if they are a good fit for the role, an in-person interview. A background check is required ahead of your start date. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.