Sr. Professional Services Consultant

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.We invented the cyber ratings industry in 2011Over 3000 customers trust BitsightOver 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remoteThe Senior Consultant steers PS delivery excellence. You'll lead complex client engagements, mentor Consultants as they grow, and own the quality and strategic direction of multi-account programs. You report to a PS Manager and function as the technical authority on your portfolio, making judgment calls on approach, resourcing, and escalations.Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.Built on over a decade of technological innovation, its integrated solutions deliver value across enterprise security performance, digital supply chains, cyber insurance, and data analysis.We invented the cyber ratings industry in 2011Over 3000 customers trust BitsightOver 750 teammates are dispersed throughout Boston, Raleigh, New York, Lisbon, Singapore, and remoteIn this role, you'll shape how your Consultants approach client work, design engagement strategies that balance depth and scalability, and own the client outcomes that matter most—retention, expansion, and trust. You're a decision-maker on your own accounts and a trusted advisor to the Consultants supporting them. This is for someone who wants to grow into leadership without losing touch with the work itself.ResponsibilitiesOwn strategic direction and outcomes for assigned complex or high-value client engagements, including scoping, resourcing decisions, and timeline accountabilityDesign and approve engagement strategies, methodologies, and deliverables before Consultants execute themLead and mentor Consultants assigned to your accounts or programs, providing coaching on client management, technical judgment, and quality standardsConduct quality assurance on consultant deliverables, assessments, and client communications before they reach external stakeholdersIdentify gaps in Consultant performance or skill development and work with management to address themManage escalations—both client-facing (complex requests, relationship friction, unmet expectations) and internal (resourcing, product limitations, technical blockers)Own executive-level relationships and strategy conversations with key clients; set direction on retention and expansion opportunitiesLead cross-functional initiatives with Customer Success, Sales, and Product teams on behalf of your portfolio; surface product gaps and feature requests grounded in client feedbackDevelop and present strategic recommendations backed by data and risk analysis that influence how clients manage their vendor programsContribute to PS playbook development, training materials, and best practices that raise team capabilityParticipate in hiring, onboarding, and team capability planning with your managerRequirements6–8 years of professional experience in consulting, customer success, or risk/security roles, with demonstrated progression2+ years of direct or dotted-line experience leading, mentoring, or managing individual contributors or project teamsProven track record of owning client outcomes and retention; ability to navigate complex stakeholder dynamicsStrong project and program management skills; experience scoping, planning, and delivering multi-phase engagementsAbility to synthesize technical findings into executive-ready recommendations and presentationsExcellent judgment in ambiguous situations; comfort making decisions with incomplete informationExcellent verbal, written, and interpersonal communication skills; able to operate at multiple organizational levelsStrong planning, organizational, and time management abilities; able to balance hands-on delivery with leadership dutiesPreferred experience or knowledge in:Third-Party Risk Management (TPRM) program design or maturity modelingVendor risk assessment methodologies, controls frameworks (SOC 2, ISO, etc.), or supply chain riskContinuous security monitoring, external attack surface management, or threat intelligence in a TPRM contextLeading or designing organizational security or risk programsAI-driven tools and their application to security workflows; ability to evaluate emerging tech criticallyCISSP, CISM, CRISC, CISA or similar advanced cybersecurity/information risk certificationSalesforce and Google SuiteBelonging & Inclusion. Bitsight is proud to be an equal opportunity employer. This means we do not tolerate discrimination of any kind and are committed to providing equal employment opportunities regardless of your gender identity, race, nationality, religion, sexual orientation, status as a protected veteran, or status as an individual with a disability.Culture. We put our people first. Bitsight offers best in class benefits. We devote the same energy to nurturing our company's inclusive culture as we apply to serving our customers' needs. Working at Bitsight will give you the opportunity to fulfill your professional goals and expand your skills.Open-minded. If you got to this point, we hope you’re feeling excited about the job description you just read. Even if you don’t feel that you meet every single requirement, we still encourage you to apply. We’re eager to meet people that believe in Bitsight’s mission and can contribute to our team in a variety of ways.Bitsight also provides reasonable accommodations to qualified individuals with disabilities or based on a sincerely held religious belief in accordance with applicable laws. If you need to inquire about a reasonable accommodation, or need assistance with completing the application process, please email View email address on us.fitly.work. This contact information is for accommodation requests only, and cannot be used to inquire about the status of applications.Additional Information for United States of America Applicants:Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Qualified applicants with criminal histories will be considered for employment consistent with applicable law.This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.Additional Information for United States of America Applicants:Bitsight is committed to compliance with all fair employment practices regarding citizenship and immigration status.Bitsight will not discharge, discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about, discussed, or disclosed the compensation of the employee or applicant or another employee or applicant.Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Qualified applicants with criminal histories will be considered for employment consistent with applicable law.This position may be considered a promotional opportunity pursuant to the Colorado Equal Pay for Equal Work Act.The anticipated hiring base salary range for this position is US $100,000 to $117,000 annually for US-based employees. This range reflects the minimum and maximum target for new hire salaries for the position across all US locations, is based on a full-time work schedule, and is Bitsight’s good faith estimate as of the date of this posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.In addition to base salary, this role is eligible for participation in a bonus or commission plan and an equity grant. Bitsight also offers a competitive benefits package, including but not but limited to medical, dental, and vision insurance; paid parental leave; flexible time off; a 401(k) plan with employee and company contribution opportunities; life and disability insurance; and tuition reimbursement.SummaryLocation: Boston, MAType: Full time