Ramp Supervisor, San Juan Station

Full-time

Description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford CT (OXC) Westchester NY (HPN) Stuart FL (SUA) and San Juan PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft crew and service Tradewind provides personal air travelboth private and scheduled servicethroughout North America and the Caribbean.

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About the Candidate/Role

Tradewind Aviation is seeking a safety-focused Ramp Supervisor to lead below-wing operations at its San-Juan-Station. This hands-on position is accountable for the safe accurate and on-time execution of scheduled and charter flight turns involving Tradewinds PC-12 operation. The Ramp Supervisor directs ramp assignments aircraft marshalling and parking baggage movement cabin and catering readiness GPU support fueling coordination passenger vehicle positioning foreign-arrival support and ground support equipment control. This leader ensures the team follows Tradewinds Ground Operations Manual station procedures Safety Management System reporting requirements airport rules and aircraft-specific limitations while maintaining continuous coordination with Operations Dispatch Flight Crews Maintenance CBP/FIS personnel FBO partners and station leadership.

Essential Functions

• Lead daily below-wing operations for scheduled service private charters and irregular operations using the Daily Sheet and operational updates to assign personnel and confirm coverage for each arrival departure and aircraft turn.
• Conduct shift briefings and maintain continuous radio communication with Operations Dispatch Flight Crews Maintenance and ramp personnel regarding aircraft status parking positions baggage fueling and operational priorities.
• Confirm ramp readiness before each movement including FOD inspection required personnel passenger bus or van baggage cart GPU chocks cones wands and other assigned ground support equipment.
• Supervise PC-12 marshalling wing walking parking chocking coning engine-start clearance and departure-area checks in accordance with Tradewind procedures and aircraft safety-circle requirements.
• Ensure aircraft towing and repositioning are performed only by trained qualified and authorized personnel using the approved tow bar tug staffing communication wing-walker and nose-gear limitation procedures.
• Direct inbound and outbound baggage functions including bag-room coordination PPBM and manifest reconciliation interline transfer baggage baggage-cart security timely delivery and immediate escalation of missing damaged or misrouted bags.
• Verify cabin readiness before boarding including aircraft cleaning catering coolers and snack baskets bottled water required cabin materials and proper handling and documentation of regulated garbage.
• Coordinate GPU support fueling requests fuel-truck status aircraft servicing and equipment placement with Flight Crews and approved service providers; immediately address spills defects or unsafe conditions.
• Oversee passenger vehicle positioning and ramp-side passenger movement ensuring vehicles remain within established speed limits and passengers are protected from aircraft propeller vehicle and equipment hazards.
• Supervise foreign-arrival ramp support by staging personnel and equipment before arrival securing the aircraft deplaning passengers before cargo access when required and transferring baggage to the designated CBP/FIS process point.
• Coordinate ramp support for FBO and wing-to-wing charter movements including aircraft positioning baggage transfer fueling cabin service and communication with the assigned Tradewind representative and FBO personnel.
• Enforce required PPE AOA driving restrictions ramp speed limits access-control procedures safe aircraft approach angles spotter requirements and the prohibition against unsafe backing near aircraft.
• Inspect and control Tradewind vehicles tugs tow bars GPUs baggage carts radios keys and ramp supplies; remove defective equipment from service and coordinate repair replacement fueling charging and secure storage.
• Train coach qualify and document ramp personnel on PC-12 familiarization marshalling towing baggage cabin service GSE regulated garbage radio communication FOD prevention and station-specific procedures before independent assignment.
• Stop the operation when an unsafe condition unclear instruction equipment failure aircraft damage security concern or procedural deviation is identified; secure the area notify the appropriate leader and resume only after evaluation and authorization.
• Report aircraft damage injuries spills near misses hazards security events and operational irregularities through required company and SMS channels and complete accurate shift logs and turnover documentation.

Requirements

Required Qualifications:

• High school diploma or equivalent required; additional education in aviation operations logistics safety or a related discipline preferred.
• Minimum of two years of airline airport FBO or ground-handling experience including supervisory or team-lead responsibility in a high-tempo ramp environment.
• Practical knowledge of aircraft marshalling wing walking baggage and cargo movement aircraft turns fueling coordination GPU support cabin readiness and ground support equipment.
• PC-12 ground-handling or towing experience preferred; successful completion of Tradewind aircraft-specific towing ramp safety GSE and documented on-the-job training is required before independent authorization.
• Working knowledge of airport markings movement and non-movement areas FOD prevention aircraft safety circles AOA driving PPE access control and restricted-area procedures.
• Ability to read and apply the Tradewind Ground Operations Manual station SOPs aircraft-specific procedures safety instructions operational checklists and baggage documentation.
• Clear disciplined radio and in-person communication skills including the ability to coordinate effectively with Operations Dispatch Flight Crews Maintenance CBP/FIS personnel FBO partners and ramp teams.
• Strong leadership accountability situational awareness sound judgment and the ability to stop work and escalate concerns without delay.
• Professional fluency in English required; Spanish proficiency strongly preferred.
• Availability to work rotating shifts early mornings nights weekends holidays and extended hours based on scheduled service charter activity weather and irregular operations.
• Valid drivers license with an acceptable driving record and ability to obtain and maintain SIDA AOA driving CBP access and other required airport credentials.
• Ability to complete required background screening and safety-sensitive drug and alcohol testing and to use email radios mobile communication tools and operational reporting systems.

Physical Requirements:

• Ability to stand walk bend kneel climb and work around aircraft and ground equipment for extended periods.
• Ability to repeatedly lift carry push or pull baggage cargo supplies and equipment weighing up to 70 pounds with assistance when required.
• Ability to operate ground support equipment vehicles radios and standard ramp tools after required training and authorization.
• Ability to work safely outdoors in varying weather conditions and near operating aircraft vehicles noise and exhaust.

Working Conditions:

• Fast-paced airport ramp environment with regular exposure to aircraft noise vehicle traffic jet blast propeller hazards fuel and exhaust fumes and changing weather conditions.
• Work is performed primarily outdoors on the ramp and around aircraft ground support equipment service vehicles and baggage-handling areas.
• Schedule flexibility is required based on flight activity weather charter movements operational disruptions and staffing needs.

Tradewind Aviation offers a competitive pay and benefits program for full-time team members:

• Comprehensive health and voluntary insurance plans
• Retirement plan with company match
• Paid time off
• Standby travel on select Tradewind Aviation scheduled flights
• Discounted standby travel benefits on numerous major and regional US and international airlines
• A rewarding career path with opportunities for growth and advancement throughout the organization

Required Experience:

Manager