ServiceNow Developer

Apply now: ServiceNow Developer, location is Remote. The start date is approximately 3 weeks from offer for this contract position.

Job Title: ServiceNow Developer
Location-Type: Remote
Start Date Is: Approximately 3 Weeks from offer
Duration: 12 Month Contract
Compensation Range: $45-55/hr

Job Description:
Seeking a ServiceNow Developer to serve as the primary owner of a ServiceNow CSM Pro environment supporting a customer contact center platform. This role combines hands-on ServiceNow development, platform administration, Amazon Connect integration, and ongoing platform optimization. The ideal candidate is a self-directed engineer who can independently manage the platform, proactively recommend improvements, and partner with business stakeholders to deliver scalable customer service solutions.

Day-to-Day Responsibilities:

• Maintain and enhance the ServiceNow CSM Pro platform with a focus on Contact Center capabilities
• Develop and troubleshoot JavaScript and Glide API solutions to support custom workflows and platform enhancements
• Administer and maintain Amazon Connect integrations with ServiceNow and related systems
• Design, develop, and support REST/SOAP API integrations with third-party platforms
• Manage ServiceNow platform upgrades, patches, releases, and performance improvements
• Configure and administer user accounts, permissions, and security for Contact Center personnel
• Troubleshoot production issues within the customer portal and deliver timely resolutions
• Build new features, custom workflows, UI enhancements, and platform automations
• Lead internal demonstrations of new functionality and communicate technical concepts to business stakeholders
• Document platform configurations, workflows, and deployment changes
• Partner with product teams to identify opportunities for platform improvements and process optimization
• Support AI capabilities within the ServiceNow platform and recommend new automation opportunities

Requirements:

• Must-Haves:
  • 5 years of ServiceNow development experience
  • Experience serving as the primary or sole owner of a ServiceNow platform
  • Hands-on experience integrating ServiceNow with Amazon Connect in a production environment
  • Strong JavaScript and Glide API development experience
  • Experience with ServiceNow ITSM modules, preferably CSM Pro and Contact Center functionality
  • Experience building and supporting REST and SOAP API integrations
  • Experience independently managing ServiceNow platform upgrades, patches, and releases
  • Strong understanding of ITIL/ITSM best practices
  • HTML and CSS experience
  • Excellent troubleshooting and problem-solving skills
  • Strong communication skills with the ability to explain technical concepts to non-technical stakeholders
  • Bachelor's degree or equivalent ServiceNow certifications
• Nice-to-Haves:
  • Experience with IVR systems or contact center technologies
  • ServiceNow certifications (CSA, CAD, CIS)
  • AWS experience beyond Amazon Connect (Lambda, DynamoDB, S3, CloudFormation)
  • Experience building scoped applications within ServiceNow
  • Experience documenting technical workflows in Agile environments
  • Experience implementing AI capabilities within the ServiceNow platform

Benefits:

This role is eligible to enroll in both Mondo's health insurance plan and retirement plan. Mondo defers to the applicable State or local law for paid sick leave eligibility.