Senior Community Association Manager

Senior Community Association Manager

Access Management is seeking an experienced and dedicated Senior Community Association Manager (Sr. CAM) to lead a portfolio of community associations in Celebration, FL. This role combines strategic portfolio oversight, office management, and team leadership. The Sr. CAM serves as a trusted advisor to Boards, ensures operational excellence, and plays a key role in coaching, developing, and supervising Assistant Community Association Managers (ACAMs) and other team members to deliver exceptional service.

Key Responsibilities

• Manage a portfolio of community associations, including HOAs, condominiums, and/or master planned communities.
• Serve as the primary point of contact for Board Members, homeowners, vendors, and contractors.
• Provide expert guidance to Boards on governance, compliance, and industry best practices.
• Prepare for and attend Board meetings, annual meetings, and special meetings, including agenda and minute preparation as needed.
• Ensure timely execution and follow-up on Board decisions.

• Supervise, mentor, and develop Assistant Community Association Managers (ACAMs) and support staff.
• Provide ongoing coaching, training, and performance feedback to enhance team effectiveness and service delivery.
• Assist in onboarding and development of new team members.
• Foster a collaborative, accountable, and service-driven team culture.

• Oversee office operations, including administrative support functions, workflow management, and record keeping.
• Coordinate vendor activities, including bidding, contracting, and performance monitoring.
• Conduct regular property inspections and ensure community standards are maintained.
• Develop and implement policies and procedures to improve operational efficiency and resident satisfaction.

• Prepare, review, and manage association budgets.
• Analyze monthly financial statements and provide recommendations to Boards.
• Monitor expenses, reserves, and assessments to ensure financial health.
• Partner with accounting teams to ensure accuracy and timeliness of financial reporting.

• Ensure communities operate in accordance with governing documents, company standards, and applicable laws and regulations.
• Oversee covenant enforcement processes in a fair, consistent, and professional manner.

• Deliver high-quality customer service to residents and Board Members.
• Address and resolve escalated homeowner concerns and complex issues promptly and professionally.
• Maintain clear, proactive, and professional communication with all stakeholders.

• Identify opportunities for process improvements and operational efficiencies.
• Support company initiatives, transitions, and special projects.
• Ensure accurate and timely documentation within company systems, including Vantaca.

Qualifications

• Active Florida CAM (Community Association Manager) license required.
• Bachelor's degree in Business, Hospitality, or related field preferred (or equivalent experience).
• Minimum of 5+ years of community association management experience, with senior-level or supervisory experience preferred.
• Proven experience managing multiple communities and leading teams.
• Strong office management and organizational skills with the ability to prioritize and multitask.
• Experience with Vantaca preferred.
• In-depth knowledge of Florida statutes and community association best practices.

Skills & Competencies

• Leadership, coaching, and team development
• Strong financial acumen and analytical skills
• Excellent verbal and written communication
• Conflict resolution and problem-solving abilities
• High level of organization and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Proficiency in Microsoft Office Suite and community management software

Work Environment & Expectations

• Combination of office, field, and community site visits.
• Regular interaction with Boards, residents, and vendors.
• Occasional evening meetings required.
• Reliable transportation and valid driver's license required.

Why Join Access Management?

1. Opportunity to lead, mentor, and grow a high-performing team
2. Collaborative and supportive culture
3. Competitive compensation and benefits package
4. Career growth and advancement opportunities

Access Management is an Equal Opportunity Employer and values diversity in the workplace.