Slots Services Rep (Part Time) - Philadelphia

Job Title

Provides casino slot players quality service to ensure their entertainment experiences exceed their expectation level. Acts as a bus greeter and executes gift giveaways and slot tournaments. Completes new player sign-ups

Responsibilities

Where You'll Make an Impact

• Welcomes customers.
• Responsible for executing new card sign-ups utilizing handheld devices and desk top computers at the Live! Rewards Center. Responsible for greeting guests in the VIP Room and ensuring they enjoy their experience.
• Informs members of benefits, contests and promotions.
• Replaces lost club cards.
• Distributes promotional items in accordance with specific guidelines excluding discretionary authority to issue promotional play.
• Assists with payment of slot jackpots, ticket fills and equipment jams.
• Repairs minor slot machine malfunctions.
• Notifies slot technicians when machine malfunctions require technical assistance.
• Discretionary ability to extend complementary services in accordance with the approved comp matrix.
• Responds to guest questions, issues and concerns in a courteous and professional manner. Knowledgeable of casino including but not limited to hours of operations of casino, restaurants, and other amenities.
• Complies with internal controls, standards and procedures.
• Ability to extend complimentaries in accordance with the property comp matrix.Other duties may be assigned.

Qualifications

Skills You'll Need to Succeed

• Excellent customer service and interpersonal skills.
• Ability to communicate with team members and guests.
• Availability to work Friday, Saturday and Sundays from noon until 2am
• Available to work flexible shifts, weekends and holidays

A Few Must Haves

• High school diploma, GED or equivalent work experience in a customer service environment
• Ability to obtain and maintain a valid license as required by the State Gaming Agency for the position.

Perks We Offer You

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings options are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!

Physical Requirements

• Ability to stand for long periods of times without sitting or leaning.
• Standing 10%
• Walking 85%
• Sitting 5%
• Keyboarding 20% - includes the use of handheld devices while on the casino floor.

Life at Live!

• 24/7 high energy casino with over 300,000 sq. ft of gaming and entertainment space and approximately 2000 employees
• Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
• You will work in an environment where smoking is allowed.