Front Office Associate

Position Summary RAYUS Radiology is looking for a Front Office Associate to join our team. The role involves providing services to patients and referring professionals by answering phones, scheduling appointments, and greeting and registering patients in a cheerful, professional, and sincere manner. This is a full‑time position working 40 hours per week; shifts are Open 7:30 am – 4 :00 pm. ESSENTIAL DUTIES AND RESPONSIBILITIES Registration (55%) Greet and check‑in patients scheduled for imaging services; process payments and copays as needed Answer phones and handle calls in an efficient and friendly manner Field phone calls appropriately for Center Team Members Act as liaison between imaging technologists and patients waiting for exams, and relay messages regarding scanner status and other clinic information Maintain organization of the front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office cleanup Order office supplies as needed Maintain supply of patient information sheets Push patient imaging via electronic interfaces Complete patient appointment confirmation calls and provide preparation instructions to patients Fax/scan reports, billing information, and medical release forms as requested Scheduling (20%) Arrange transportation, interpreters, and hotel accommodations for patients when appropriate Enter and submit patient exam orders Verify patient exam orders match exam schedules Schedule referrals and ensure proper authorizations are obtained Schedule walk‑in patients Process requests for image orders and CDs from both the referring physicians and patients Maintain an up‑to‑date and accurate database of all current and potential referring physicians Insurance (20%) Verify patient’s insurance coverage Pre‑certify all patient exams with the patient’s insurance company Obtain insurance authorizations Apply knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain pre‑authorization, if needed, prior to patient appointments Facilitate Release of Information (ROI) requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines Other Tasks (5%) Completes other tasks and projects as assigned. Qualifications Required High School Diploma, or equivalent One (1) year of Customer Service experience Proficient in using computer systems and typing Working knowledge of Microsoft Office Suite; Outlook, Word, Teams, Excel Preferred Previous medical office experience Medical terminology and office background Insurance knowledge Bilingual About RAYUS Radiology RAYUS is committed to delivering clinical excellence in communities across the U.S., driven by our passion for and superior service to referring providers and patients. RAYUS Radiology is built on our brilliant medicine, brilliant team, brilliant technology and services – all to provide the highest level of patient care possible. We bring brilliance to health and wellness. Join our team and shine the light on Radiology Services! RAYUS Radiology is an EO Employer/Vets/Disabled. Benefits We offer benefits (based on eligibility) including medical, dental and vision insurance, 401(k) with company match, life and disability insurance, tuition reimbursement, adoption assistance, pet insurance, PTO and holiday pay and many more! Visit our career page to see them all #J-18808-Ljbffr