Client Concierge

Job Description

Job Description

The Client Concierge at Robinson & Casey, PLLC, serves as the central point of connection for families navigating complex legal and behavioral health situations. This role ensures a seamless client experience from onboarding through case progression by coordinating communication between attorneys, paralegals, and clients, while providing empathetic, high-touch support. The Client Concierge reinforces the firm’s commitment to responsiveness, clarity, and compassion, helping families feel guided, informed, and supported at every stage of their legal journey

The Client Concierge is a non-attorney responsible for ongoing case coordination and communication with families, professional referents, and treatment facilities, ensuring consistent, high-quality service across all touchpoints.

Who We Are

At Robinson & Casey, we believe that compassion and doing things the right way go hand in hand. We specialize in Behavioral Health Law — the Marchman Act and Guardianship — which means we walk alongside families in the hardest moments of their lives, guiding them down proven legal paths to lifesaving treatment for their loved ones. 

We're not just in the business of law. We're in the business of helping families rebuild, recover, and move forward — through systems that work, processes we trust, and a team that shows up for every family we serve. 

Our values — Honesty, Courage, Integrity, Empathy, Perseverance, and Service — guide everything we do. 

Please note: Out of courtesy to our office, please apply online. Applicants who call the Firm will not be considered .

$70,000 - $75,000

• Serve as the primary point of contact for clients, ensuring a welcoming and supportive experience from the first interaction.
• Coordinate communication between attorneys, paralegals, and clients to maintain clarity and responsiveness throughout the legal process.
• Facilitate the onboarding process for new clients, ensuring all necessary documentation and information are accurately gathered and communicated.
• Provide empathetic support to families, guiding them through complex legal and behavioral health situations with compassion and understanding.
• Monitor case progression and proactively address any issues or concerns, ensuring a seamless client experience.
• Collaborate with professional referents and treatment facilities to ensure consistent, high-quality service across all touchpoints.
• Maintain detailed records of client interactions and case updates, ensuring accuracy and confidentiality in all documentation processes.

• Experience in client-facing roles, ideally within the legal or behavioral health sectors.
• Ability to communicate clearly and empathetically, ensuring clients feel heard and supported.
• Proven track record of managing multiple tasks and priorities in a fast-paced environment.
• Strong organizational skills to maintain accurate and confidential client records.
• Ability to collaborate effectively with attorneys, paralegals, and external partners.
• Proficiency in using client management software and other digital tools.
• Demonstrated ability to handle sensitive situations with discretion and professionalism.

What We Offer

• Competitive compensation
• A structured, growth-focused environment with clear expectations
• Purpose-driven work
• The opportunity to contribute to something meaningful and well-run

At Robinson & Casey, we believe there is a right way to serve families in crisis — through proven systems, clear roles, and consistent execution. We hire thoughtfully and with intention because the families who come to us cannot afford anything less.

We seek individuals who combine professional excellence with empathy and accountability — people who take ownership of their role, follow the processes we've built, welcome feedback, and look for ways to make good systems even better. Our hiring process is designed to ensure alignment on expectations, values, and long-term fit before someone joins the team. Above all, we look for people who care deeply about the families we serve and who understand that doing things the right way is how we save lives.