Senior BA - Workday Benefits Integration Support

Job Description

Job Description

Job Overview:

Pay Range: $80.15hr - $85.15hr

Requirement/Must Have:

• Demonstrated experience as a Business Analyst supporting HCM ERP implementations, production stabilization, or complex system integrations.
• Strong analytical and troubleshooting skills, with the ability to follow data and transactions across multiple systems and organizations.
• Experience analyzing integration data, mappings, transformation rules, logs, reports, or similar technical artifacts.
• Ability to understand complex business processes and translate business questions into specific technical or functional investigations.
• Strong verbal and written communication skills.
• Ability to work independently, organize multiple issues, identify patterns, coordinate across multiple teams, and drive problems to resolution.
• Assignment is contingent upon customer renewal and availability of adequate funding.
• Availability to start no later than 2 weeks (10 business days) after the selection date.

Responsibilities:

• Analyze and troubleshoot Workday-to-benefits-provider integrations and the data exchanged between systems.
• Trace employee lifecycle, benefits, and payroll-related transactions end-to-end, including hires, transfers, job changes, compensation changes, payroll events, terminations, and other transactions affecting benefit eligibility, enrollment, contributions, or reporting.
• Investigate reported discrepancies and determine the root cause: data issue, Workday configuration, benefit plan configuration, integration logic or mapping, timing or processing issue, provider-side processing, or expected system behavior.
• Review integration outputs, inbound and outbound files or messages, logs, reports, Workday transactions, and provider responses to identify where an issue originates.
• Work with benefits and retirement subject matter experts to understand applicable business rules, expected results, and business impact.
• Collaborate with Workday functional teams, developers, integration teams, benefit providers, vendors, and other stakeholders to validate findings and implement or recommend corrective actions.
• Document root-cause analysis, findings, business rules, and recommended resolutions in a format that can be understood by both technical and business audiences.
• Help distinguish true defects from situations in which systems are operating as configured but the resulting behavior, business rule, or data relationship was not previously understood.
• Develop and maintain end-to-end data flow diagrams showing how key employee, payroll, retirement, and benefits transactions move through Workday integrations to external benefits providers.
• Provide root-cause analysis and resolution recommendations for reported integration issues.
• Maintain clear documentation of data flows, transaction behavior, system dependencies, and relevant business rules.
• Provide issue tracking and status updates for assigned integration problems.
• Validate fixes and confirm that corrected transactions produce the expected results across Workday and the applicable benefit provider.
• Provide recommendations for configuration, integration, process, or data changes where appropriate.
• Identify recurring issues or patterns that may require broader configuration, integration, or process changes.

Nice to Have:

• Workday experience, particularly with integrations, HCM, Benefits, Payroll, and employee lifecycle transactions.
• Experience supporting integrations with benefits providers, retirement systems, pension administrators, insurance carriers, payroll-related vendors, or similar external partners.
• Experience with retirement or pension benefit administration, including retirement benefit system configuration, plan eligibility rules, contribution processing, or related ERP benefit configuration.
• Familiarity with APIs, web services, middleware, integration platforms, XML/JSON, flat-file integrations, or data transformation concepts.
• Experience supporting Workday or another large ERP platform during implementation, post-go-live stabilization, or production operations.

Skills:

• Business Analysis.
• HCM ERP.
• Workday.
• System Integrations.
• Root Cause Analysis.
• Data Mapping.
• Employee Lifecycle Transactions.
• Benefits Administration.
• Payroll Systems.
• Retirement Plan Configuration.
• Data Flow Diagrams.

Qualification And Education:

• 3+ years of experience as a Business Analyst supporting HCM ERP implementations or integrations.
• 3+ years of experience with Workday integrations, HCM, Benefits, or Payroll.
• 3+ years of experience with retirement or pension benefit administration and system configuration.
• 3+ years of experience supporting large ERP platforms during post-go-live stabilization or production operations.

Benefits:

Our Benefits Include:

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities

Disclaimer : Benefits eligibility, accrual rates, and usage limits may vary based on employment status, length of service, and work location. Paid Sick Leave is provided in strict accordance with applicable state and municipal mandates. Cynet Systems Inc. reserves the right to modify, amend, or terminate any benefit plans at any time in accordance with applicable laws.

About Cynet Systems

Founded in 2010 and headquartered in the Washington, DC metro area, Cynet Systems Inc. is a leading technology staffing and workforce solutions company serving Fortune 500 companies, government agencies, and enterprise organizations across the United States and Canada. We deliver agile, scalable talent solutions across IT, engineering, life sciences, clinical, and professional staffing, powered by a high-performing recruitment engine operating across North America and Asia.

As a nationally and locally certified Minority Business Enterprise (MBE), Cynet Systems is committed to helping organizations build high-performing teams while empowering professionals to grow rewarding careers. Our organization is certified to ISO 9001, ISO 14001, ISO 27001, and SOC 2 Type II standards, reflecting our commitment to quality, security, operational excellence, and customer success.