Senior Patient Care Coordinator

Senior Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and your life's best work.

The Senior Patient Care Coordinator greets and registers patients in a prompt, pleasant and helpful manner, as well as instructs, directs, and schedules patients and visitors. The receptionist receives cash payments from patients, issues receipts and posts cash payment data.

Clinic Hours: Open 7 days per week, 7:00AM - 7:00PM

Schedule: Supervisor will determine schedule within those hours, 7:00AM - 7:00PM, including weekends and holidays on call.

Location: 2845 Siena Heights, Henderson, NV

Primary Responsibilities:

• Provide excellent customer service, responding to complaints and offering service recovery as needed.
• Check in patients, ensuring accurate demographic entry, primary care physician (PCP) capture, and eligibility.
• Collect copays, handle cash, enter charges, and maintain Payment Card Industry (PCI) compliance.
• Handle and route incoming calls and messages. Schedule appointments as necessary.
• Manage reception area and collaborate with clinical staff to ensure smooth patient flow.
• Manage referrals and prior authorizations.
• Prepare hospital transfer packets and facilitate associated phone calls.
• Maintain records and logs for business reporting and regulatory compliance.
• Assist in creating and facilitating clinic schedule, participating in on-call program.
• Lead without authority and act as super user for clinical applications and subject matter expert for billing.
• Assist in interviewing and new employee onboarding and training.
• Help monitor key performance indicators (KPIs). Assist in implementing new processes and programs.
• Ensure clinic is stocked with adequate supplies, ordering as necessary.
• Accountable for business compliance audits and building safety inspections.
• Ability to travel to other locations, as needed.

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED
• 3+ years of customer service experience with strong communication both in person and via phone
• 2+ years of related healthcare experience, including scheduling experience
• Intermediate level of proficiency in Microsoft Office applications
• Ability to work on call Saturday & Sunday from 7:00am - 7:00pm

Preferred Qualifications:

• 1+ years of experience with electronic health records
• 1+ years of experience handling and triaging of telephone calls and a multi-system phone line
• Knowledge of medical terminology

Soft Skills:

• Ability to work independently and as a team, and maintain good judgment and accountability
• Demonstrated ability to work well with health care providers
• Strong organizational and time management skills
• Ability to multi-task and prioritize tasks to meet all deadlines
• Ability to work well under pressure in a fast-paced environment
• Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying information in a manner that others can understand, as well as ability to understand and interpret information from others

Nevada Residents Only: The hourly range for Nevada residents is $20.00 to $36.00 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.