Lead Technician

Job Description

Job Description

Benefits:

• Competitive salary
• Paid time off
• Training & development
• Bonus based on performance
• Opportunity for advancement

Lead Technician
Reports To: Owner
Position Type: Hourly, 32 hours/week, $25-$30/hour

Position Summary/Purpose:
We’re looking for a Lead Technician to help deliver high-quality restoration services while supporting day-to-day field operations. This role is responsible for executing jobs, setting the standard for quality, and helping guide technicians in the field. The candidate will be supported with company tools and systems for job tracking, reporting, and communication.
As a growing company, this role plays a key part in building strong systems, maintaining quality, and supporting team development.

Primary Responsibilities:
Service Delivery

• Perform advanced carpet cleaning and restoration services
• Assess job scope in the field and support accurate estimate development for restoration and cleaning services
• Lead jobs in the field and ensure work is completed to company standards
• Inspect work to ensure quality and completeness

Customer Experience

• Communicate clearly and professionally with customers
• Address questions or concerns on-site
• Ensure a positive overall experience from start to finish

Team Support & Leadership

• Lead by example in work ethic, quality, and professionalism
• Support and guide technicians on job sites
• Reinforce company standards and best practices
• Assist with onboarding and training of new technicians

Operations & Accountability

• Complete accurate work orders, logs, and documentation using company systems and standardized checklists
• Support the coordination of daily scheduling to ensure efficient job flow
• Maintain equipment, tools, and vehicles
• Follow company procedures and checklists to support efficient job execution, supply readiness, and workflow consistency
• Stay flexible and assist wherever needed as the company grows
• Provide proactive updates on job status, delays, and field conditions to support real-time scheduling and customer communication

The Ideal Candidate Is:

• Experienced in cleaning and/or restoration work and confident leading jobs
• A strong example-setter who leads through actions, as well as direction
• Comfortable with hands-on work and problem-solving in the field
• Reliable, accountable, and takes ownership of results
• A clear communicator with both customers and team members
• Eager to grow and help build a strong team and operation

Minimum Qualifications:

• 1–3 years of experience in construction, cleaning and/or restoration
• High school diploma or GED required
• IICRC certifications (e.g. WRT) are preferred but not required. We will provide training and support for the right growth-minded candidate to obtain certifications
• Comfortable using mobile devices for job reporting
• Valid driver’s license with clean DMV record required
• A candidate with a General Contractors license will receive a bonus

Compensation:

• Base Pay + Bonus/Commission tied to performance
• Paid training and certifications
• Fast growth opportunities as the company expands

This is an opportunity to step into a leadership role early and help shape how we operate as we grow. The right person will take ownership, lead by example, and help build something meaningful.