Executive Director of Talent & Development

Full job description

This is a high-level leadership position that requires a considerable amount of leadership experience that needs to be clearly showcased on your resume.

About Chick-fil-A Hays

At Chick-fil-A Hays we believe working here is more than a job; it’s an opportunity to be part of a team that values growth, excellence, and care for others. As a locally owned and operated Chick-fil-A restaurant, we believe success begins with people, and we are committed to equipping our leaders to make a lasting impact both inside and outside our restaurant.

Our core values guide everything we do:

• Character – we seek to employ those top-tier individuals that exemplify excellence in all that they do both inside and outside the four walls of the restaurant.
• Care – that is genuine and intentional for guests and team members alike
• Connect - with everyone we come in contact with to build meaningful relationships and re-markable experiences.
• Culture - that is healthy, fulfilling, welcoming, fun, and passionate about executing with excellence - everyday.
• Community – we love Hays and wish to be a shining light so that we may leave a legacy of impact through daily excellence.

Position Summary

The Executive Director of Talent and Development leads all aspects of talent management, team development, and training at Chick-fil-A Hays. Partnering closely with leadership, this leader attracts, equips, and retains exceptional talent while cultivating a culture rooted mission of leaving a legacy of impact through daily excellence. Through intentional recruitment, onboarding, and growth initiatives, this Director ensures every team member is thoroughly trained to be equipped for success, empowered to thrive, contribute meaningfully, and deliver remarkable guest experiences that reflect the heart of Chick-fil-A Hays.

Culture & Team Engagement

• Lead initiatives that enhance team member experience, including birthdays, anniversaries, recognition, and engagement activities.
• Serve as a culture champion, modeling and reinforcing Chick-fil-A Hay’s vision, values, and culture in every interaction.
• Implement strategies to create a first-class work environment where team members feel cared for, valued, and empowered.

Training & Development

• Design, deliver, and monitor training programs for new hires and current team members.
• Evaluate trainers and training effectiveness, ensuring ongoing compliance with Pathway training and operational standards.
• Lead leadership development initiatives, coaching future leaders and building a pipeline of high-performing talent.

Performance & Retention

• Track team member progress, performance, and retention through structured check-ins, reviews, and feedback processes.
• Partner with leadership to implement strategies that improve team satisfaction and reduce turnover.
• Ensure consistent application of policies, disciplinary processes, and recognition programs.

Talent Acquisition & Onboarding

• Lead recruiting efforts, including scheduling and conducting interviews, hiring, and onboarding new team members.
• Ensure all new hires are trained on Chick-fil-A standards, Core 4, and Winning Hearts Everyday (WHED) principles.
• Partner with Leadership to maintain accurate records, policies, and compliance throughout the employee lifecycle.

Operational Support

• Support FOH and BOH leadership to maintain operational excellence, including cleanliness, hospitality, and workflow efficiency.
• Must be willing to work in Operations alongside team members as business needs require.
• Monitor and coach team members and leaders on performance, guest experience, and operational standards.
• Collaborate with leadership to identify training gaps, process improvements, and opportunities to enhance team performance.

Communication & Administration

• Support internal communication strategies to keep team members informed, motivated, and aligned with restaurant goals.
• Maintain organized administrative and HR records, reports, and systems related to training, onboarding, and team development.
• Facilitate leadership and team meetings to align goals, track progress, and reinforce culture initiatives.

Additional Expectations

• Demonstrates flexibility by performing other duties as assigned to support operations and team success.
• Must be able to safely lift up to 25 lbs and stand for extended periods.
• Maintains consistent and reliable attendance with dependable transportation.
• Upholds Chick-fil-A Hays’ standards of excellence, integrity, and professionalism in all interactions.

Preferred Attributes

• Chick-fil-A experience preferred.
• Strategic thinker who thrives in dynamic, fast-paced environments.
• Skilled at mentoring, coaching, and developing high-performing teams.
• High emotional intelligence and relational awareness.

Qualifications

• Proven leadership experience in talent management, training, or team development.
• Strong understanding of recruitment, onboarding, training, and retention best practices.
• Excellent organizational, communication, and interpersonal skills.
• Ability to lead by example, inspire others, and embody the high standards set by Chick-fil-A.
• Proactive, self-motivated, and solutions-oriented with a passion for servant leadership.
• Flexible schedule, including availability for weekends, evenings, and holidays.

Compensation & Benefits

• Competitive Pay based on experience and availability.
• Performance-based bonus potential
• 401(k) with employer match (after one year)
• Monthly Contribution toward health, dental and vision insurance.
• Paid Time Off
• Daily Meal Allowance during scheduled shifts.
• Scholarship Opportunities through Chick-fil-A Remarkable Futures.
• Tuition Assistance
• Referral Bonus Program for qualified hires.
• Quarterly Uniform Stipend
• Monthly Cell Phone Stipend
• Closed on Sundays – time for rest, family, and community.
• Opportunities for growth and leadership development within the restaurant.

Our Commitment

At Chick-fil-A Hays, we believe every guest deserves a remarkable experience and every team member deserves an environment where they can grow, feel valued, and make a difference. Join a team that’s passionate about serving with excellence, developing people, and inspiring purpose every day.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Join the Team at Chick-fil-A Hays
3404 Vine St, Hays, Kansas
Looking for more than just a job? At Chick-fil-A Hays, we're building something special — and we’d love for you to be part of it. We’re always looking for passionate, high-character individuals who want to make a difference, serve others, and grow alongside a team that feels like family.
Whether you’re seeking a part-time role or a full-time path to leadership and beyond, there’s a place for you here. As a Team Member, you’ll help create unforgettable guest experiences, foster an uplifting work environment, and contribute to a culture built on excellence, service, and purpose.
We believe work should be meaningful, fun, and rewarding — and we can’t wait to meet team members who feel the same.
➡️ Apply today and discover what makes Chick-fil-A Hays a great place to work!