Medical Assistant

Medical AssistantWhy this role exists: Our Medical Assistants help make sure everything runs smoothly between checking in and seeing the doctor. They prepare patients by bringing them to the exam room, doing basic health checks, and explaining things clearly and kindly. By doing this, they help make sure patients get good care and doctors can work more efficiently.How You'll Make an Impact: In this onsite position, you report to the Center Administrator and take on a more specialized role. Instead of just helping with procedures, you become a Patient Specialist. Your main job is to make sure patients are fully prepared before the doctor sees them. By doing this, you allow the doctors to concentrate only on making medical decisions, because everything else is complete.What You Will Do:Intake & Clinical Rooming: Beyond standard vitals, you will perform "Intake," including medication and allergy verification, patient history documentation, and conducting validated screenings as needed (e.g., PHQ-2, Fall Risk, etc.).Inbox & Worklist Management: Manage the EMR inbox using specific routing rules to handle patient messages, lab results, and medication adherence follow-ups with pharmacies. Your goal is a same-day "touch" for all tasks to maintain clinical flow.Education & Loop-Back: Your role is to make sure patients really understand what they need to do next. You do this by asking them to repeat back the instructions in their own words (the loop-back method). This helps avoid mistakes or confusion, so things don't have to be redone, and helps patients stay healthier.Requirements:Knowledge:HIPAA & Safety policies – Protects privacy and follows safety requirements.Infection prevention and OSHA – Applies infection control and safety standards.Computer literacySkills:Deliver responsive, patient-centered supportAccurately record patient care informationApply practical patient care techniquesRecognize, manages emotions effectivelyWork effectively across professional teamsConveys information clearly and compassionatelyAbilities:Recognize risks and workflow needs in real timePerform clinical tasks safely and consistently (assessed in demonstration)Maintain accuracy across repetitive tasksCommunicate clearly and be easily understoodPerform basic calculations accuratelyOther Requirements:Current or in progress BLS certification (for certain levels or state required)Graduated from MA training program or at least 3 years experienceRight to work in the United StatesWork the assigned clinic hoursScheduled Weekly Hours: 40Pay Range: $43,000 - $56,200 per yearThis job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.Description of Benefits: Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.About Us: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient's well-being.Equal Opportunity Employer: It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.