Director, Operations

Work Location: This is an on-site position. Travel: Occasional local travel required. The Director of Branch Operations is responsible for leading branch operations and ensuring the branch meets organizational, clinical, operational, and financial objectives. This role requires sound judgment, strong leadership, and a working knowledge of home health practices, procedures, documentation standards, and state and federal regulatory requirements. The Director of Branch Operations partners closely with clinical leadership, branch staff, field employees, referral partners, and community stakeholders to support high-quality patient care, operational efficiency, employee engagement, and continued branch growth. In this role, you will: Analyze and organize home health operations for branch managed. Oversee the delivery of care to all patients served by branch. Represent the organization as a marketing source with physicians and local community businesses. Communicate as needed with the Director of Nursing concerning new developments and/or problems. Review Case Managers’ documentation to include starts-of-care and re-certifications, ensuring appropriateness of care delivery and documentation requirements. Work with Quality Improvement staff relative to data tracking for performance reviews and outcomes of care analysis to determine efficiency, efficacy of case management system as well as any other systems and processes. Participate in interviewing, hiring, and training of branch and field employees. Delegate referral process/coordination, staffing coordination, supply inventory and distribution, and oversee the completion of these processes. Supervise all employees assigned to specific branch and be responsible for the overall direction, coordination, and evaluation of this branch. Carry out supervisory responsibilities in accordance with the organization’s policies and procedures. Appraise branch employee performance, reward and disciplinary actions, address complaints and resolve problems. Demonstrate emphasis on improving quality of staff, systems, and environment. Exercise necessary cost control measures. Maintain positive internal and external customer service relationships. Continuously improve processes and relationships. Qualifications Bachelor’s degree or equivalent experience preferred 3+ years home health experience preferred 3+ years of leadership, supervisory, or branch operations experience required Knowledge of home health regulations, clinical operations, documentation requirements, and quality standards preferred Strong communication, organization, problem‑solving, and relationship‑building skills Ability to lead teams, manage competing priorities, and exercise sound judgment in a fast‑paced environment Why Angels of Care In addition to our great benefits, we offer a fun and supportive culture rooted in our values of Heart, Advocacy, Love, Outreach, and Speed (HALOS). At Angels of Care, you’ll have the unique opportunity to make an impact while working with dedicated, talented colleagues. We believe in fostering career advancement and providing opportunities for you to expand your skill set, take on new responsibilities, and grow alongside the company. Competitive Pay Paid Time Off Medical, Dental, & Vision Plans with a generous contribution from AOC HSA/FSA Mental Wellness Benefits 401K Discounts on Pet, Home, and Auto Insurance And more! U.S. Equal Employment Opportunity/Affirmative Action Information Individuals seeking employment at Angels of Care Pediatric Home Health are considered without regard to race, color, religion, sex, sexual orientation, gender identification, national origin, age, marital status, ancestry, physical or mental disability, or veteran status. #J-18808-Ljbffr