Service Desk Analyst

Job Description

Job Description

Service Desk Analyst

Overview

We are seeking an experienced Service Desk Analyst to provide first-level technical support for internal end users. This role is responsible for resolving a wide range of hardware, software, and access-related issues while delivering exceptional customer service. The analyst will work closely with service desk leadership, desktop support teams, and other IT professionals to ensure timely issue resolution and a positive user experience.

Key Responsibilities

• Provide remote technical support to internal users via phone, email, and ticketing systems.
• Troubleshoot and resolve hardware, software, operating system, and user access issues.
• Log, track, and update incidents and service requests in accordance with established service-level expectations.
• Escalate complex issues to appropriate support teams when necessary.
• Maintain accurate documentation of troubleshooting steps and resolutions.
• Deliver high-quality customer service in a fast-paced support environment.
• Collaborate with team members and IT support groups to ensure efficient problem resolution.

Required Qualifications

• Strong experience in help desk or service desk support.
• Proven troubleshooting and technical support experience.
• Excellent customer service and communication skills.
• Experience supporting desktop operating systems and common business applications.
• Familiarity with user account administration and access management.
• Comfortable providing continuous phone-based support.
• Ability to work within a metrics-driven, ticket-based environment.

Additional Information

• Extensive training program provided, including knowledge assessments and performance evaluations.
• Candidates should be comfortable handling a high volume of support requests and adhering to service standards.

Job Type & Location

This is a Contract position based out of Louisville, KY.

The pay range for this position is $19.00 - $24.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Louisville,KY.

This position is anticipated to close on Sep 17, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.