Travel Coordinator

Travel Coordinator

This is a remote position. WFH | Full-Time | 9am - 5pm EST

Job Overview: We are looking for a detail-oriented and highly organized Travel Coordinator to support a lead travel designer in delivering exceptional, end-to-end luxury travel experiences. This is not a high-volume, queue-based travel agency role. Instead, you will work closely with the founder/lead agent in a collaborative, hands-on environment focused on building customized FIT (Fully Independent Traveler) luxury itineraries. The ideal candidate brings a strong travel agency background, an "EA-level" mindset, and the ability to think critically while executing with precision.

Key Responsibilities:

• Manage daily communications across email, chat, meetings, and travel platforms including Sabre, Travefy, Axus, booking systems, and supplier websites.
• Support lead agents in creating customized luxury FIT travel itineraries including flights, hotels, cruises, transfers, and related services.
• Research destinations, pricing, availability, and travel options to prepare tailored client proposals.
• Participate in daily check-ins to review priorities, progress, and resolve issues.
• Present travel options to clients, manage revisions, and secure confirmations.
• Finalize bookings with suppliers using multiple travel platforms while ensuring accuracy.
• Verify client documents, process payments and deposits, and manage booking updates or changes.
• Prepare invoices, confirmations, itineraries, and travel documentation for clients and partners.
• Coordinate next steps with clients and suppliers before and after booking.
• Provide ongoing support for itinerary changes, cancellations, and travel-related concerns.

Requirements:

• 1–2 years of experience in a travel agency or similar role
• Experience with travel industry tools (e.g., Sabre, Tern, Travefy, or similar systems)
• Strong attention to detail and ability to manage complex travel arrangements
• Highly organized with the ability to manage multiple tasks and deadlines
• Comfortable working with minimal instructions and taking initiative
• Tech-savvy and capable of navigating multiple systems and platforms efficiently
• Strong communication skills (written and verbal)
• Coachable, curious, and eager to grow within the travel industry
• High level of focus, accountability, and follow-through

Nice-to-Have Experience:

• Supporting a lead travel agent or working in luxury FIT travel
• Exposure to high-end travel planning, suppliers, and destination management

Role Details & Progression:

• 2-week paid work trial to assess fit and performance
• 3-month probationary period with structured ramp-up
• Expected to be fully operational by the end of the probation period
• Compensation review after 6 months, with annual reviews thereafter
• Performance-based bonuses may be offered