Client Relationship Manager

Client Relationship Manager

Sunrise Landscape, an established commercial landscape organization for more than 40 years, is excited by our vision to deliver excellent customer service in the areas of landscape design, installation, and maintenance to our clients with the help of our 1,000+ employees. We are proud to have achieved the Lawn & Landscape Top 100 honor and are continuing to build a great place to work with a commitment to landscape and service excellence.

Position Summary

The Client Relationship Manager (CRM) is a strategic account leader responsible for building trusted partnerships with high-value clients, driving client retention, and growing revenue through proactive service communication and enhancement sales. This role serves as the primary client contact and is accountable for ensuring all client activity, proposals, communication notes, and service requests are accurately tracked in Aspire, allowing for full transparency and operational alignment between sales, service, and production teams. The Client Relationship Manager will manage a book of business generally between $1.5-2M in annual revenue.

Key Responsibilities

Client Engagement & Retention

• Serve as the strategic relationship owner for assigned accounts, acting as the visible face of the company and trusted client advisor.
• Develop, build, nurture, and maintain exceptional client relationships for a portfolio of commercial landscape clients, act as the primary relationship and escalation contact with client. The primary functions include relationship management, operational partnership and coordination, service readiness, proactive communication, and problem solving, both strategic/tactical.
• Ensure a high level of client retention; addresses issues proactively and develops solutions to mitigate client retention risk. Monitor client trends to ensure renewal success.
• Partner with Sales (Business Development Managers) to ensure successful turnover of client accounts with deep understanding of client expectations. Ensure expectations match operational delivery.
• Create Executive Summaries outlining issues/problems and solutions, present findings and solutions to clients and leadership as applicable.
• Lead interactions within Sunrise Landscape and with clients to arrive at expected service delivery outcomes while achieving a high level of "Client Delight".

Growth & Revenue Expansion

• Identify enhancement and upsell opportunities during site reviews and document opportunities to create visibility in the enhancement pipeline.
• Collaborate with operations to generate accurate enhancement proposals, ensuring clean pricing, approval capture, and margin visibility.
• Monitor opportunity pipeline, proposal status, and close rates driving disciplined proposal follow-up and client engagement.

Operational Partnership & Quality Assurance

• Partner closely with Operations Managers, Production Managers, Superintendents, and Crew Leads to align site priorities and ensure service consistency. This role does not lead operations crews.
• Use Aspire work tickets and job notes to communicate client expectations and execution priorities to field teams.
• Participate in production meetings to review upcoming work, client feedback, and enhancement schedules.

Qualifications

• 5+ years of professional client service, account management, property management, or related B2B service industry experience.
• Experience using Aspire or similar service management/CRM platforms to log communication, manage proposals, and track revenue pipeline is a plus.
• Polished written, verbal, and interpersonal communication skills are critical to this position, as are a strong professional presence.
• Must be a good listener and able to respond to clients in a professional manner.
• Proven ability to grow accounts through relationship-based selling and disciplined follow-up.
• Valid driver's license and ability to travel locally to client sites.

Core Competencies & Attributes

• Relationship Builder creates trust and credibility with clients through consistent, proactive communication.
• Data-Driven & Aspire Fluent uses Aspire as the system of record to track all account activity, proposals, notes, and performance metrics.
• Growth Oriented actively seeks enhancement opportunities and drives pipeline progression.
• Operationally Connected leverages detailed notes and ticketing to align operations with client expectations.
• Financial Awareness understands job costing and margin performance through reporting.
• Professional Influence leads client walkthroughs, business reviews, and proposal conversations with confidence.

To qualify as a Driver, in addition to the above, you must:

• Possess a valid driver's license (must be issued from United States for at least 3 years).
• Clean driving history for at least 3 years.
• Pass a drug test.