Quality Assurance Specialist

Position overview :

This role is responsible for managing and responding to call center inquiries, texts, and help desk tickets related to planograms (POGs) and store inventory. The position oversees the creation, execution, and maintenance of POGs while enforcing controls and assessing inventory impacts. It partners cross-functionally to support projects, ensure timelines are met, and manage updates or removals tied to new store openings, store closures and product lifecycle changes. The role also analyzes ad-hoc reports in Tableau to generate insights and support decision-making. The ideal candidate brings strong Excel skills and understanding of planograms, excellent customer service skills, and is a detail-oriented, organized self-starter with strong analytical and communication abilities.


About Us:
Driven by our mission to exceed the expectations of on-the-go consumers, Strategic Retail Partners has grown from a regional sunglasses distributor founded in 1969 into an international leader of in-store merchandising solutions. We have built relationships with thousands of international, national, and regional retailers who rely on our customized solutions in more than 70,000+ locations across the U.S. and Canada. With warehouse facilities in several states and service representatives covering all regions of the country, there isn't a retail location we can't service.

Duties/Responsibilities:

• Monitor, maintain and respond to call center inquiries, texts and help desk tickets related to planograms (POG) and store inventory.
• Provide and enforce controls over POG creation and updates and recognize inventory impacts.
• Build and execute all POGs.
• Partner with other departments on projects and implement timelines.
• Monitor and maintain POG updates and removals for store closings.
• Analyze ad-hoc reports from Tableau.

Benefits/Perks:

• Remote position
• Quarterly bonus incentive
• Medical, dental, and vision insurance
• Company paid short term disability and life insurance
• Paid holidays and floating holidays
• PTO
• 401(k) with company match
• Tuition Reimbursement

We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

The gross hourly pay is $24.04. Plus, an excellent bonus opportunity and benefits package.

• Strong Excel skills with intermediate proficiency is required.
• Planogram experience is required.
• Excellent customer service skills.
• Self-starter, critical thinker, organized, detail orientated and strong time management skills.
• Ability to analyze data.
• Good verbal and written communication skills.
• Proficient in Microsoft Office.