Personal Banker

Job ID: R226368 Position Overview Personal Banker (Bilingual in Spanish preferred) at PNC's Retail Banking organization, based at PNC's Surfside Branch, 9487 Harding Avenue, Surfside, Fl 33154. This role focuses on providing personalized banking services and fostering an inclusive workplace culture. Job Description Acquires and deepens the branch customer base through proactive sales and service activities, managing the customer experience and identifying opportunities to improve customer financial wellbeing. Drives proactive sales conversations through outbound calling, service‑to‑sales, teller interactions, appointment setting and effective lobby engagement, identifying and positioning appropriate PNC solutions. Creates customer loyalty and grows customer share of wallet through a differentiated customer experience and technology resources. Applies product and procedural knowledge to identify, mitigate and solve customer problems effectively. Manages risk by adhering to all policies and procedures, maintaining sound judgment within established limits, ensuring branch daily operations are completed efficiently and accurately. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role in personal banking. Preferred Skills Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales Competencies Banking Products, Digital Awareness, Effective Communications, Managing Multiple Priorities, Matrix Management, Problem Solving, Prospecting, Retail Lending, Selling, Understanding Customer Needs Work Experience Roles at this level typically require an associate’s degree or equivalent, with at least 3+ years experience in retail banking or related field. Military service and comparable combinations of education, job‑specific certification(s), and experience may be considered. Education No degree required. Certifications No required certification(s). Licenses Subject to additional background checks as required by Consumer Financial Protection Bureau regulations. Benefits Medical, prescription drug coverage, Health Savings Account option Dental and vision Employee and spouse/child life insurance Short‑ and long‑term disability protection 401(k) with PNC match, pension, and stock purchase plans Dependent care reimbursement account, backup child/elder care, adoption, surrogacy, and doula reimbursement Educational assistance, including select programs fully paid Robust wellness program with financial incentives Paid time off: maternity/parental leave; up to 11 paid holidays; 9 occasional absence days; 15–25 vacation days depending on career level and years of service Disability Accommodations Statement If an accommodation is required to participate in the application process, contact View email address on click.appcast.io with subject "accommodation request" and include your name, the job ID, and preferred method of contact. Calls to View phone number on click.appcast.io say "Workday" for assistance. All information is confidential and used only to provide accommodations. Equal Employment Opportunity (EEO) PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the FDIA and, for registered roles, the SAFE Act and/or FINRA regulations, which prohibit hiring individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices. #J-18808-Ljbffr