Site Lead

Visit.org is looking for a passionate, high-velocity Site Lead to own and scale our fulfillment and logistics operations. In this role, you will be the operational engine powering regional social impact events. The Site Lead will take full accountability for facility operations, inventory accuracy, vendor management, and team leadership, translating our mission into seamless, data-driven execution. We are looking for a true builder with an entrepreneurial spirit, an extreme passion for social impact, and the grit to thrive in a fast-paced startup tech environment. If you love optimizing KPIs, building high-performing teams, and turning complex logistics into a science, we want to hear from you.

Please note: This is an on-location, full-time role based in Northvale, New Jersey, with a competitive salary and health benefits.

What Motivates Us

There is room for everyone! We empower each other to innovate and create processes that use technology to generate meaningful, lasting change. We enjoy the challenge of finding solutions to problems that are not a way around it but through it. We’re driven by the opportunity to help enterprises and their employees around the world to contribute to their communities. 

When You Join the Team

• You’ll join a movement from the ground floor and a team of purpose-driven people with a strong sense of responsibility, ownership, and pride that we’re building this thing together. 
• You’ll combine passion, purpose, and a paycheck Visit.org team members get out of bed every day knowing their work is meaningful and has a tangible impact on individuals and communities around the world.

About Visit.org:

Visit.org is a women-led Certified B Corporation that designs and delivers full-scale volunteering programs for global companies, with volunteering experiences built with vetted nonprofit partners and rooted in real community needs in 100+ countries and 40+ languages. Trusted by teams at companies like Amazon, Colgate, Paramount, and Cisco, Visit.org acts as an extension of lean CSR teams to run global volunteering that employees love and nonprofits trust. 

Responsibilities:

• Own the warehouse end to end: receiving, inbound QC, staging, kitting and assembly, pick and pack, outbound QC, palletization, and outbound shipping, plus returns processing for reusable assets coming back into stock (inspect, replenish, re-label, and return to inventory).
• Lead the site through ramp up: complete and sign off core SOPs, train the team on each one, and bring the operation to steady state.
• Build and scale the operating process: document SOPs, train, deploy, audit adherence, and improve them as volume and product mix grow.
• Own site safety and housekeeping, including safe equipment use, clear aisles and docks, and incident reporting.
• Run the daily operating rhythm: prioritize the day's work by ship date and deadline risk, set the pick list each morning, make the go/no-go call before label cutoff, hit the carrier pickup window, and move carryover to the top of the next day's list.
• Flag at-risk shipments early to operations leadership and account teams, before a ship date is missed.
• Work the floor. Step into receiving, kitting, pick/pack, or outbound as volume or staffing requires it. 
• Own packing standards, including box selection, cushioning and void-fill, labeling, and handling stickers where contents require them. Pack so shipments arrive intact, including boxes that may be reused for onward shipping.
• Audit packing quality and root-cause any damage or client complaint to fix.
• Maintain inventory accuracy across components, raw materials, and finished kits through cycle counts, audits, and system reconciliation.
• Keep shipment data up to date in our systems (ship dates, tracking, status) so the rest of the business can trust it.
• Manage packaging and consumables stock with reorder points so the floor never stops for supplies.
• Manage warehouse layout, slotting, pallet storage, and peak-capacity planning across a high-variety kit catalog.
• Hire/schedule, onboard, supervise, and coach a team of associates, starting small and scaling with volume. Set daily direction and give ongoing performance feedback.
• This can be a mix of full-time staff, part-time, or 3rd -party staff.
• Track and improve site KPIs: on-time ship rate, damage/defect rate, inventory accuracy, receiving discrepancy rate, kit cycle time, dock-to-stock time, and labor cost per kit.
• Manage labor and site expenses to budget, and support cost tracking and reporting.
• Vendors and stakeholders
• Manage site-level relationships with carriers, inbound suppliers, and packaging suppliers, including pickups, receiving appointments, performance tracking, and escalations.
• Act as the primary point of contact for internal teams on event supply requests, ensuring fulfillment timelines match event schedules.

Requirements

• Bring 5+ years of hands-on experience in warehouse operations, fulfillment, logistics, inventory management, picking, packing, and shipping, ideally in a fast-paced, high-volume, or startup environment.
• Lead, coach, and develop warehouse or fulfillment teams, with at least 2 years of supervisory experience and a demonstrated ability to lead from the floor while stepping into operational roles when needed.
• Build and document SOPs from the ground up, train teams on new processes, audit adherence, and continuously improve workflows to increase efficiency, quality, and scalability.
• Maintain accurate inventory through cycle counts, reconciliation, receiving, staging, kitting, and fulfillment while working effectively with inventory management systems or Warehouse Management System WMS platforms.
• Coordinate parcel, LTL, and FTL shipments and apply strong knowledge of palletization, freight preparation, receiving, and outbound shipping requirements.
• Manage day-to-day relationships with 3PLs, carriers, freight providers, and other logistics vendors while monitoring performance and resolving operational issues.
• Track and improve KPIs, including on-time shipment rate, inventory accuracy, damage and defect rates, kit cycle time, labor productivity, and cost per kit using Excel, Google Sheets, Monday.com, or similar tools.
• Plan labor, capacity, workflow, and daily priorities effectively to meet competing shipment deadlines and keep regional events on schedule.
• Work directly on the warehouse floor, including lifting up to 50 pounds, standing and walking for extended periods, and frequently pushing, pulling, squatting, bending, and reaching.
• Take extreme ownership, solve problems independently, and build structure and scalable processes in a fast-moving startup environment.
• Must be available to travel as needed to support business objectives. Expected travel may be up to 25% of the time, depending on the role and operational needs.
• Communicate clearly and collaborate effectively with cross-functional teams to align logistics execution with business and event requirements.
• Bring a genuine passion for Visit.org’s mission and a desire to use operational excellence to create meaningful social impact.

Physical Demands:

• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk during the entire span of the workday
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Benefits

How we care

• Health, Dental, and Vision
• Unlimited PTO + Holiday + Birthday off! 
• Unlimited Social Impact Time Off (SITO)!
• A company-wide annual paid holiday break between Christmas and New Year’s Eve to rest and recharge
• Competitive salary
• Mission-aligned company events/volunteering
• Inclusive, exciting start-up culture
• Accelerated career & personal growth
• Culture Club and more!

Salary range from $60,000 to $85,000 DOE; however, base pay may vary depending on job-related knowledge, skills, and experience. A range of benefits may include bonuses, equity, healthcare benefits, and paid time off, which may be provided as part of the compensation package.