Security Manager

The Legacy Willow Bend is seeking an experienced security manager to join a team of professionals responsible for ensuring the security of The Legacy Senior Communities through the effective execution of established policies and procedures. The Security Team Manager would be responsible for assisting the Director of Security in security operations. Security Locks and unlocks doors on campus, as necessary. Monitors security cameras, gate entrances, fire alarm and emergency response system. Answers call boxes, identifies visitors, and opens electronic doors. Provides security at campus and building entrances through established protocols. Provides directions and information as needed. Provides security at designated events as required. ID Checks of visitors or vendors. Makes contact with unidentified people on campus. Patrols grounds and parking areas; observes employees and visitors in order to ensure a secure and safe environment. Writes incident reports, daily activities, answers phones and uses radio equipment. Responds appropriately to building and member emergencies. Performs other duties and responsibilities as assigned. Safety Monitors the campus for environmental hazards, illegal activities, and vandalism; reports or takes corrective action as required by policy. Conducts interviews when necessary to gather information: in person/by phone. CPR/AED/Basic first aid trained; recommended but not required. Completes safety training: online/in-house/off-site. Reports security and/or general maintenance problems to the proper departments. Performs other duties and responsibilities as assigned. Security Team Manager position also includes the following duties Assist with table top discussion. Assists with Fire Safety and Disaster Preparedness Evacuation Procedures. Assists with Security Operations Procedures. Train new team members. Create standard operation procedures for team members. Implement programs. Leads in presenting assigned security education classes. Meet with residents to address needs or concerns. Coordinates with concierges and security team in reference to work order requests by the residents. Address phone calls or visitors that are directed to office and/or meet with residents, guests, or other team members. Gather information from residents, family members, employees about suspicious activities or have personal matters taking place. Coordinate with Director of Safety & Security about suspicious activities so that security bulletins may be created. Resolves security issues or concerns in a timely manner. Coordinate with Director of Safety & Security to meet with management personnel when security concerns take place to assist in finding a resolution. Coordinate information as it pertains to security concerns for MOD, as needed. Special duties and special projects as assigned by Director of Safety and Security and/or other Directors, including Independent Living, Assisted Living, and Health Care. Provides assistance to other departments as needed. Monitors fire alarm panel during shift and reports issues to Director of Facilities. Maintain and upload Security information on Wellzesta. Coordinate with Human Resources to onboard team members with visitor management system. Provide vehicle form/decal, photo badge, fobs, access, and keys. Coordinate with Marketing with resident move in, Assisted Living and Independent Living: pendants, fobs, access, and keys. Coordinate completion of reports and document data to be shared. Create security alerts for visitor management systems. Supervisory Responsibilities Supervises security team to perform security duties in assigned areas, including Independent Living, Assisted Living, and Health Care. Coordinates with Director of Safety & Security on selection of security team. Responsible for orientation, training, scheduling, and counseling of security team. Assists the Director of Safety & Security in coordinating regular in-services as needed. Manages expenditures and coordinates with Director of Safety & Security the equipment needs for security team. Places orders for items needed for security team. Creates and maintains a motivating environment that encourages employee involvement, creativity, and problem solving. Supervises the duty schedule for security team members on their tasks to complete. Supervises Relias trainings and other trainings to ensure they are completed in a timely manner. Supervises security contractors and vendors when needed. Educational Requirements and Experience High school diploma or equivalent. Security supervisory experience and/or 3-5 years of related experience professional and/or experience preferred. Experience with a multi-line phone system. Experience in managing teams, preferred 3-5 years. Experience with managing camera systems and access control software. Experience in customer service environment and role, preferably in a senior living setting. Currently hold Level II Security License or able to obtain within first 60 days of employment. #J-18808-Ljbffr The Legacy Senior Communities