Assistant Service Manager

Considering a career with Ken Garff Automotive Group means you are in for a great ride (excuse the car metaphor)! We’re not your standard dealership or group of dealerships and we are pretty darn proud of that. We are out to do things differently and want to consistently change, grow, and progress. For that reason, our employees are proud of where they work! Honda of Orem, a Ken Garff Automotive Dealership, is currently looking for a talented Assistant Service Manager that aligns with our core values and acts with respect, intelligence, greatness, honesty and teamwork. As a group, we aim to become the most esteemed automotive group by treating people R.I.G.H.T and creating lifetime customers! Here’s why you’ll want to work here: Great culture and real career growth Competitive compensation package Opportunity to work with one of the largest family owned group of dealerships Paid Time Off and 401k with Company match Medical, Dental, Vision, Short and Long-term disability, AD&D and Life Insurance Year-end bonus program for all employees (Garff Giveback) Employee discounts on Vehicle Purchase, Parts, Service and More! Here’s what you'll be doing: Assist in forecasting and meeting goals and objectives for the department Establish and maintain harmony and teamwork with all other departments Assists in preparing and administering an annual operating budget for the service department Understand, keep abreast of, and comply with federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA right-to-know, etc Ability to manage 5-10 employees in the Service Department Carry out management responsibilities in accordance with the Company’s policies and applicable laws Assists in hiring, training, motivating, counseling, and monitoring the performance of all service department staff Assists in directing and scheduling the activities of all department employees and monitor payroll records Provide technical assistance to employees as needed Participates in meetings with department employees and attend other Company/Management meetings Assists in establishing and maintaining good working relationships with customers to encourage repeat and referral business Serves as a liaison with factory representatives Handles customer complaints and maintain high customer satisfaction standards Breaks down estimates into labor and parts before the job is started so that repair technicians are aware of time allowances and quality-check completed jobs Keeps abreast of new equipment and tools available and recommend purchases Ensures that the work areas and customer waiting area are kept clean and inviting Assists in performance of the department using: Daily Operating Control, efficiency and productivity control, comeback reports, warranty reports, telephone surveys, and monthly forecasts Maintains reporting systems required by general management and the factory Monitors repair order trends, such as number of repair orders completed, number of items per repair order, dollar sales per repair order, dollar sales per Service Advisor, etc. Ensures that customers' service files are up-to-date and are readily available for reference. Monitors the location and care of shop tools Collects accounts receivable for service work Follows up on parts department orders to ensure parts availability Here’s what you’ll need: 5 or more years working in a Service Department, prior dealership experience highly preferred 2 or more years of proven experience leading/supervising/managing a high performing team Strong communication skills, written and verbal Must be able to provide references upon request Must be 18 years or older and be authorized to work in the U.S High School diploma or equivalent, college degree preferred Valid in-state driver's license We are an Equal Opportunity Employer (( We Hear You )) #J-18808-Ljbffr Ken Garff Honda of Orem - Orem, UT