Clinical Info Analyst - Physician Support - Cypress (Onsite)

Clinical Information Analyst

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

Responsible for validating data collected through clinical documentation is sound, relevant, accurate, and reliable, while supporting the values and objectives of Memorial Hermann Health System. The Clinical Information Analyst assists clinicians with workflow and process analysis that align with our strategic plan, leveraging available resources, metrics, benchmarks; and system standards across the enterprise. Responsible for managing customer expectations and aligning their strategic initiatives with Solution Segments in ISD. Must be able to demonstrate working operational knowledge and technical skills necessary to analyze current processes and understand customer's business strategies. Responsible for documenting process and workflow presenting them as educational materials. Demonstrates a commitment to the values of the corporation through active participation in the Partners in Caring, Customer Service, Six Sigma, and Continuous Quality Improvement programs. Typically reports to an IT Manager. The Clinical Information Analyst partners with physicians, clinicians, and operational teams to support and optimize clinical information systems, with a strong focus on Epic applications and workflows. This role provides hands-on end-user support, assists with system-related issues, develops reports, facilitates meetings, and helps drive process improvements that enhance clinical efficiency and patient care. The ideal candidate is a strong communicator who can build effective relationships with providers, understands clinical workflows, and is passionate about leveraging technology to support healthcare operations. Must reside in the Greater Houston area and be available to work onsite at Katy Hospital.

Location: Cypress Hospital

Address: 27800 Northwest Freeway, Cypress, TX 77433

Status: Full time, Onsite

Desired Skills

• Epic and/or EHR systems experience
• Strong physician communication and relationship-building skills
• Understanding of clinical workflows and healthcare operations
• Ability to provide hands-on end-user support and training
• Strong organizational, problem-solving, and multitasking skills
• Experience with reporting, workflow optimization, and process improvement
• Basic IT and application support knowledge
• Ability to effectively facilitate meetings and collaborate with clinical teams

Minimum Qualifications

• Education: Associate's Degree in Information Technology or clinically related field or at least one (1) year of equivalent industry experience in healthcare.
• Licenses/Certifications: (None)
• Experience / Knowledge / Skills:
• Requires at least one (1) year of healthcare industry experience and/or implementation of large and complex information Systems in a Health Care environment.
• Effective oral and written communication skills.
• Basic knowledge of IT, Microsoft Office tools, knowledge of adult learning principles and instructional design.
• Understanding of effective Customer Relationship Management Skills necessary for efficient problem resolution to maximize customer satisfaction.
• Superior written and verbal communication skills.
• Identifies opportunities for optimization of processes leading to reduced variation and increased efficiencies.

Principal Accountabilities

• Aligns with overall system strategy of clinical redesign, process improvement, and education.
• Plans and develops an educational strategy that provides customers the necessary skills to adequately perform job functions and meets the demands of the changing environment.
• Develops tools that measure the efficiency and effectiveness of the position accountabilities.
• Identifies clinical and other system application requirements through process and workflow analysis.
• Provides support to projects assigned to the department.
• Demonstrates technical knowledge of application systems and ability to translate process issues impacting patient care.
• Participates in the integration of individuals into multiple work teams.
• Identifies the technological advances available in the healthcare industry.
• Supports all requests for projects, service requests and problem tickets through the established channels in the division.
• Actively participates with implementation team(s) during installation of new computer functions or enhancements to existing functions which impact diagnostic and clinical areas.
• Documents initial information leading to a forensic medical record investigations as part of safety events
• Participates in facility certification attestations for nationally recognized organizations
• Reinforce clinical practices and standards
• Optimize workflow and promote change in the clinical information systems by working with clinical and quality leadership at the facility and system level.
• Engages in facility Project / Change Management and Adoption
• Ensuring all data collection and recording is in legal compliance with federal, state, and regulatory groups
• Effectively organizes and facilitates executive meeting to review IT strategic initiatives, monitor, and measure outcomes
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.