Head Teller

Title

Lead Teller (Customer Service, Teller Operations, Retail Banking)

Job Overview

Leader Bank, N.A., a rapidly growing bank in Massachusetts, is seeking a to drive branch sales and service goals. This role involves providing exceptional customer service, conducting financial transactions, and promoting bank products to meet customer needs effectively.

Why This Role Stands Out

• Drive branch success by contributing to sales and service targets.
• Exercise ownership over customer financial transactions and product referrals.
• Play a key role in maintaining high service quality and building strong customer relationships.
• Engage with the community and continuously enhance operational and product knowledge.

Who This Role Is For

• An experienced professional with at least two years in retail banking or retail sales and service.
• Someone with a strong sales and service-oriented personality and a genuine desire to help customers.
• An individual who thrives in a fast-paced environment, handling multiple priorities with keen attention to detail.
• A team player with excellent interpersonal and communication skills.
• A candidate flexible to work Saturdays and evenings on a rotating schedule.

What You'll Do

• Provide exceptional customer service and build strong customer relationships.
• Understand and effectively sell/refer bank products and services.
• Perform a wide range of banking transactions, including account openings and various payments.
• Execute teller duties, including financial transactions and cash drawer balancing.
• Solve customer needs through effective problem-solving techniques.
• Ensure strict adherence to security, compliance, and retail banking policies, including BSA and OFAC.
• Maintain a professional demeanor and a neat, orderly work environment.
• Participate in community projects and foster strong internal working relationships.

What We're Looking For

• High School Diploma or equivalent.
• Minimum of two years of retail banking or retail sales and service experience.
• Strong interpersonal and excellent verbal/written communication skills.
• Demonstrated sales and service-oriented personality.
• Proficiency in general computer knowledge; banking application experience preferred.
• Ability to manage multiple priorities with strong attention to detail.
• Flexibility to work Saturdays and evenings on a rotating schedule.