Customer Service - Special Request Technician

Special Request Technician

Crystal Cabinet Works is seeking a Special Request Technician to join our team in Princeton, MN!

Since 1947, Crystal Cabinet Works has been a custom cabinet manufacturer located in central Minnesota. We are recognized for the exceptional value we build into every cabinet. We sell our fine cabinetry through independent kitchen and bath dealers throughout the USA and Canada. Our business is about crafting amazing cabinets with amazing people; working together to ensure everything fits together perfectly.

Schedule and Pay:

1st Shift: Monday - Thursday 9 Hour Shift; Friday 4 Hour Shift

Salary Grade G

$25.75 - $31.55

Job Summary:

The Special Request Technician is responsible for facilitating the processing of special requests and researching alternatives to custom orders.

Job Duties:

• Receives, reviews, and approves special requests for customized cabinetry and components.
• Participates in daily Special Request Meetings to review special requests with manufacturing contacts.
• Answers questions from manufacturing or obtains answers from Customer Service as needed.
• Contacts Purchasing for availability, lead time and price quote for outsourced product.
• Contacts Laminate/Foil/Wood Species Specialist for availability, lead time and price quote for outsourced materials.
• Calculates costs while documenting how price was obtained, using catalog, Excel, and Pricing Cheat Sheet.
• Discuss pricing on complicated special requests with team members to ensure accurate and consistent pricing based on past experiences.
• Updates Pricing Cheat Sheet upon Accounting Department approval.
• Completes all ERP System special requests screens with accurate data specific to pricing lead time, manufacturing work order requirements and non-stock purchase order requisitions.
• Research alternatives if special request order is denied by manufacturing and refers to Customer Service to notify customer.
• Maintains product knowledge and construction methods.

Benefits:

• Comprehensive Medical Insurance Plan Options and Dental Plan Options
• Crystal Family Care Clinic for Employees & Their Dependents
• Health Savings (HSA) with Company Contribution and Flexible Health Care (FSA)
• Paid Time Off, Holiday Pay, and Birthday Pay
• 401(k) Retirement Savings with Company Match
• Profit Sharing (discretionary)
• Quarterly Bonus (discretionary)
• Company Provided Life Insurance and Voluntary Employee, Spouse, and Child Life Insurance
• Employee Assistance Program
• Employee Cabinet Discounts
• Rewards and Recognition Programs
• Scholarship Program for Dependents of Crystal Cabinet Employees
• Discount Programs Through AT&T Wireless

Crystal Cabinet Works, Inc. is an Equal Opportunity Employer extending equal employment and advancement opportunity to all applicants and employees without regard to race, religion, color, national origin, citizenship, sex, veteran's status, marital status, sexual orientation, age, disability, or any other category protected by applicable federal, state, and local laws.

Qualifications:

Experience:

Required: 4 years: Related Experience

Preferred: 4 years: Customer Service

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.