Collections Representative

Job Description

Job Description

Benefits:

• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Vision insurance
• 401(k)
• 401(k) matching
• Dental insurance

Overview 
Atlas Rental Property is one of the fastest-growing property management companies in the Southeast. We currently manage approximately 2,200 rental properties in North and Central Alabama as well as Chattanooga, Tennessee, with plans to continue expansion in new and adjacent markets. We are seeking an assertive, detail-oriented Collections Representative to join our Accounts Receivable team in Birmingham. This role collaborates closely with Accounting, Leasing, Property Management, and Tenant Relations to manage past-due balances, lead recovery processes, and maximize company cash flow. 

Key Responsibilities

TENANT OUTREACH & CURRENT ACCOUNT COLLECTIONS

• Contact current residents via phone, text, email, and the AppFolio portal regarding past-due rent, pro-rated rent charges, and late fees.
• Maintain accurate documentation of all communication within AppFolio.
• Follow established collection procedures to encourage timely payment and reduce delinquency.

TERMINATED LEDGER COLLECTIONS

• Conduct outbound collection calls to former residents regarding outstanding balances after move-out.
• Negotiate and document payment arrangements for terminated ledger balances.
• Monitor payment activity and follow up on delinquent payment arrangements as needed.
• Research account histories and resolve balance inquiries from former residents.
• Prepare, organize, and transfer collection files to third-party collection agencies or attorneys when appropriate.

EVICTIONS & LEGAL ADMINISTRATION

• Assist with the preparation of eviction files.
• Communicate with residents in active eviction status regarding outstanding balances, court proceedings, and the process for surrendering possession of the property.
• Coordinate with residents to facilitate voluntary move-outs and document all communications within AppFolio.
• Attend court hearings as needed and provide supporting documentation.

SECTION 8 & AGENCY COORDINATION

• Communicate with Section 8 caseworkers regarding government subsidy payments.
• Maintain accurate notes and documentation within the Section 8 tracking ledger.

CROSS-DEPARTMENTAL COLLABORATION & ADMINISTRATIVE OPERATIONS

• Research tenant ledger inquiries and communicate findings with the Accounts Receivable, Leasing, Property Management, and Tenant Relations teams.
• Monitor multiple Accounts Receivable email inboxes and ensure timely responses and routing of collection-related inquiries.
• Assist with special projects and administrative tasks as assigned.

Role Requirements

• Minimum of 2 years experience in accounts receivable, collections, payment processing, or an administrative background in property management
• High School Diploma / GED required
• Proficiency with Google Workspace, Microsoft Office Suite, and cloud-based software (AppFolio experience is a strong plus), with strong overall technical literacy across administrative software and communication platforms
• Minimum, accurate typing speed of 30 WPM
• Excellent communication skills, strong multitasking and organizational abilities across departments and platforms
• Reliable transportation, valid ID and proof of insurance for in-field requirements such as attending court

Necessary Soft Skills

• Tenacity & Determination: High level of follow-through when pursuing past-due balances and working complex cases
• Sense of Urgency: Energetic and proactive approach to resolving non-payment before it reaches legal status
• Calm Demeanor: Able to remain composed and un-frustrated when handling difficult or sensitive tenant collections calls
• Inquisitive Mindset: Skilled at researching ledgers, finding payment discrepancies, and solving tenant billing inquiries
• Team Player: Works smoothly across accounting, leasing, and tenant relations teams

Compensation and Benefits

The compensation package for this role includes a base annual salary of $45,000-$47,500 DOE as well as the potential for performance bonus (up to $2000 per quarter) after six months in role. We offer a comprehensive benefits package with immediate eligibility, generous PTO accrual and 401K with employer contribution after one year of service. We also observe eight paid holidays and a family friendly schedule that includes no nights or weekends.