Hotel Night Auditor

Job Description Job Description Overview
We are seeking a dedicated and personable Front Desk Agent to join our team at a Stillwaters top-ranking hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a smooth check-in and check-out process. This role is vital in creating a welcoming atmosphere and enhancing the overall guest experience.
Duties For Front Desk / Houskeeper
Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
Manage the check-in and check-out processes efficiently, including handling reservations and payments.
Respond to guest inquiries and provide information about hotel services, amenities, and local attractions.
Handle phone calls with professionalism, demonstrating excellent phone etiquette.
Assist with night audit duties as required, ensuring accurate financial reporting.
Maintain an organized front desk area, keeping all materials up to date and accessible.
Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
Address any guest complaints or concerns promptly and effectively to ensure a pleasant stay.
Utilize hotel management software to manage bookings and guest information accurately.
Three months of housekeeping or general cleaning work experience.
Previous experience working with cleaning equipment, products and chemicals.
Able to proficiently speak, read, understand, and write English.
Prepare bed and bath linens
Clean and organize guest rooms
Replace amenities and promotional materials
Remove trash and soiled linens and transport them to designated areas
Maintain adequate cleaning supplies
Use proper cleaning methods to ensure safety and prevent injury
Keep supply cart fully stocked and organized
Perform laundry duties including washing, folding, and pressing linens and towels
Report maintenance issues or deficiencies to housekeeping or engineering management
Maintain cleanliness of hallways, elevators, public areas, service corridors, and linen closets
Ensure guest rooms and public spaces meet brand standards
Follow hotel lost and found policies and procedures
Demonstrate professionalism, friendliness, and a commitment to personalized guest service
Qualifications
Previous experience in hotel management or front desk operations is preferred.
Strong customer service skills with a focus on hospitality and guest satisfaction.
Familiarity with night audit procedures is a plus.
Excellent phone etiquette and communication skills are essential.
Ability to work in a fast-paced environment while maintaining attention to detail.
Though not mandatory, multilingual or bilingual abilities are a plus when assisting diverse guests.
A positive attitude, strong work ethic, and willingness to learn are crucial for success in this role.
Flexibility to work various shifts, including evenings, weekends, and holidays as needed.
Join us in delivering outstanding service at our hotel where every guests experience matters!
Job Types: Full-time, Part-time
Pay: $10.00 - $12.00 per hour
Expected hours: 30 – 40 per week
Benefits:
Employee discount
Flexible schedule
Schedule:
4 hour shift
8 hour shift
Day shift
Evening shift
Holidays
Monday to Friday
Morning shift
Night shift
On call
Rotating weekends
Weekends as needed
Ability to Commute:
Stillwater, OK 74074 (Required)
Ability to Relocate:
Stillwater, OK 74074: Relocate before starting work (Required)
Work Location: In person