CSR/Teller - Eastbrook/Grand Rapids, MI - Full-Time

CSR/Teller - Eastbrook/Grand Rapids, MI - Full-Time General Function Provide excellent customer service in all interactions, refer customers to appropriate business partners for consultative conversations, and manage risk by following policies and procedures. Accountable for ensuring a positive customer experience and conducting risk identification, assessment, monitoring, and reporting. Customer Experience Deepen relationships and treat customers with genuine care by listening to their specific needs, asking questions to gain deeper understanding, and seamlessly guide them to where their financial needs can be met. Provide follow‑up to customer questions and find solutions to address issues. Be responsive and timely with correspondence to keep lines of communication open and clear. Maintain a position of trust and responsibility by keeping all customer business confidential. Follow the Bancorp Code of Business Conduct and Ethics and other related policies, always maintaining ethical behavior. Operations Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office. Maintain a balancing record that is in line with policy, find and correct outages and enlist help as needed. Maintain knowledge of bank policies and financial center procedures, keeping up to date on changes. Handle consumer and business customer problems professionally, directing complex issues to the Lead Customer Service Representative or other leadership as necessary. Demonstrate sound judgment in decision making, abiding by established guidelines and procedures. Referrals During customer interactions and Customer Outreach identify customer needs and refer customers to Bankers and business partners, as appropriate. Build and maintain a working knowledge of the Retail products and services offered. Utilize appropriate tools for all referrals sent to personal bankers and business partners for tracking purposes. Perform other duties as assigned. Minimum Knowledge, Skills and Abilities High school diploma/GED. Experience with extensive cash handling. Experience working in a public-facing role and adherence to dress code guidelines. Ability to interact comfortably and confidently with the public. Knowledge of retail policies and procedures necessary to perform essential duties. Ability to take initiative and demonstrate sound judgment in decision‑making and problem resolution. Demonstrate the company’s core values, work as one bank, take accountability, be respectful and inclusive, and act with integrity. Flexibility in scheduling. Working Conditions Normal office environment. Extensive viewing of computer screens. Benefits and Compensation The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skill set, relevant experience, education, and geographic location. Our comprehensive benefits programs support the physical, financial, emotional, and social well‑being of our employees and their families. For more information visit the Benefits page. Location: Grand Rapids, Michigan 49512. Equal Employment Opportunity Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status. #J-18808-Ljbffr