Service Writer

Job Title

Essential Duties

Operate safely and in compliance with all established HSSE policies and procedures

Ensure DVIRs are filled out entirely and creates an initial service order

Work with technicians and shop leads to coordinate service times between the Shop and Operations

Meets with operations and equipment control to understand requirements and provide information to the Service Team

Act as a liaison between departments and ensure accurate communication about repair times, order completion, and dispatch notification

Contact operations or drivers in the case of additional work; relay details of additional work and time delay, if any

Enter service/repair details in the system, proofing repair descriptions

Confirm parts and labor are billed correctly

Input Vendor ROs and confirm proper invoicing

Check warranties, tags, and inspection dates to confirm they are current correct and that no additional repairs are required

Issue purchase orders; code, track, and report expenditures as directed

Serves as the primary point of contact for the shop, handling administrative support duties, responding to calls, distributing mail and packages, document imaging of licensing, certifications, and inspections, etc.

Provide excellent customer service to internal and external customers

Develop and maintain positive working relationships with the shop staff, peers, customers, and management

Performs other duties as assigned

Qualifications

High school diploma or equivalent GED

Two to three years administrative experience, experience in a vehicle or maintenance equipment shop preferred

Knowledge, Skills, and Abilities

Basic technical understanding of truck/automotive functionality

Working knowledge in MS Office applications including Word, Outlook, and Excel

Excellent written, verbal, and listening skills

Ability to understand and relate technical issues to the service team from non-technical descriptions and sources

Excellent customer service, time management, and organizational skills

High level of attention to detail and accuracy; audit and approve own work

Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time, or communicates alternate plans

Benefits

We're committed to taking care of you and your family, today and in the future.

Here's what you can look forward to:

Compensation

Competitive hourly rate range: $28.10 – $43.50, depending on experience and qualifications

$5.00 per hour Location Differential

Health & Wellness

Employer subsidized medical, dental, and vision coverage for you and your family/dependents.

Employer‑paid life insurance, accidental death and dismemberment (AD&D), and short‑term and long-term disability coverage

Retirement

Generous 401(k) plan with a 4% company match

Paid Time Off

2 weeks' vacation annually

7 company holidays

7 days of sick leave annually

Extras that Make a Difference

Up to $5,250 per year in tax-free educational assistance to assist with career development and growth

Location / Shift Differentials (if applies) added onto Base Hourly Wage

Annual boot reimbursement

If you can perform your duties with an unwavering commitment to safety while diligently adhering to all established HSSE policies and procedures to cultivate a workplace that prioritizes and ensures safety is the highest priority, apply today!