FT Staff: Security Officer

Security Officer

Reporting to the Platoon Leader (Police Sergeant), Security Officers maintain security and safety of people and property in assigned area on the University's campus by patrolling areas on foot, providing campus escorts and emergency transportation, directing traffic, securing buildings and gates, enforcing university rules and regulations. Security Officers may be required to resolve minor conflicts and prevent crimes, prepare reports, and serve as effective professional role models to the University's students. Security Officers are distinguished from campus Police Officers in that incumbents do not carry firearms, write citations or arrest violators, and N.C. law enforcement certification is not required. Security Officers are expected to report highly unusual or suspicious criminal activity to sworn police officers for follow-up.

Essential Job Functions:

• Effectively maintains order and provides protection for persons and property on campus, following established departmental procedures.
• Provides an alert presence and a vigilant patrol of the campus buildings and grounds by the designated mode (foot or vehicle) to prevent and detect suspicious activity and potentially unsafe situations or conditions; gives special attention to areas of high crime incidents and high safety risks.
• Recognizes dangerous situations and take proper corrective action; reports all suspicious activity, equipment malfunction, and other irregularities to the Platoon Leader.
• Diligently provides campus escorts for personal safety and security, medical transports, motorist assists, money escorts.
• Rapidly responds to alarms for intrusion, fire and other related security needs.
• Provides emergency and non-emergency assistance to emergency medical personnel and local law enforcement agencies on campus.
• Provides security for special events, social and sports events.
• Effectively directs and controls traffic and the parking of vehicles.
• Provides directions and general information to guest and visitors.
• Secures and unlocks gates, buildings and other areas, as scheduled or as specifically authorized.
• Conscientiously completes all shift-related duties in a timely and thorough manner.
• Applies common sense discretion to achieve the appropriate outcome.
• Responds to complaints of disturbance, accidents, stolen property or criminal activity.
• Effectively settles disputes, resolves conflicts and/or negotiates with others while performing policing duties.
• Takes statements from witnesses, suspects and/or other involved parties to obtain comprehensive information from all relevant sources.
• Identifies evidence and protects crime scenes.
• Prepare motor vehicle accident exchange forms.
• Suitably reasons and forms conclusions about events/issues to identify appropriate solutions, conclusions, and approaches to issues or problems.
• Appropriately applies knowledge of University policies and departmental procedures to arrive a valid course of action.
• Initiates appropriate action in the handling and protection of offenders.
• Actively seeks to establish and maintain effective relations with students, faculty, staff, the general public, and other law enforcement officials.
• Effectively builds a sense of ownership/partnership with the campus community in their mutual safety and security
• Represents the University in a professional manner to the internal campus community and the outside public.
• Effectively interacts with and establishes rapport with persons with varied cultural backgrounds and with disabilities.
• Suitably balances any justified assertion of corrective authority without inappropriately offending others.
• Creates timely, accurate, and complete incident reports.
• Effectively composes comprehensive written records of incidents/complaints describing detailed information and action taken.
• Maintains physical condition qualifications that enable rapid and effective response to emergency situations.
• Is proficient in the handling and use of issued weapons and equipment: ASP baton, pepper spray, and handcuffs.
• Is capable of using physical force when appropriate, to assist sworn law enforcement personnel, and as based on state and federal laws.
• All other related duties as assigned.

Supervisory Responsibilities:

• None

Education and/or Experience:

• High school diploma or GED
• Prior work experience (2+ years) involving customer service with the general public, preferably as a security officer on a college campus
• Work effectively with a diverse population and in the proactive identification of problems and the development and implementation of appropriate solutions.
• Quickly and calmly analyze emergency situations and objectively determine the proper course of action.
• Cope with situations firmly, courteously, tactfully and with respect for the rights of others.
• Demonstrate sound judgment in recognizing the scope and application of authority.

Certificates, Licenses or Registrations:

• Valid NC Driver's License

Other Competencies:

Must have a philosophy that is consistent with the Mission, Vision and Core Values of the organization. Vision, commitment, and experience in achieving goals and pursuing excellence is critical; ability to work both independently and collaboratively in a dynamic and demanding environment. Must have strong verbal and written communication and organizational skills; proven ability to manage multiple complex assignments with sensitivity to deadlines, priorities, and changing circumstances; demonstrated professional work ethic and positive, problem‐solving attitude. Must be able to read, write and speak fluently in English.

Physical Demands:

Ability to sit or stand for up to 8 hours/day. Some lifting (up to 25 pounds occasionally), bending, and carrying. The employee is regularly required to talk and hear, and to use hands and fingers to handle or feel. Work environment includes outdoor weather conditions, which may be adverse or for extended periods of time. Multiple shifts 12 hours on a DuPont Schedule. Patrols required without vehicle, throughout the entire campus environment. The employee may be required to carry, drag, or restrain individuals from 50 to 300 pounds and lift in excess of 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Qualifications

Skills:

Intermediate MS Office

Intermediate Flexibility

Behaviors:

Preferred:

Thought Provoking: Capable of making others think deeply on a subject

Team Player: Works well as a member of a group

Loyal: Shows firm and constant support to a cause

Functional Expert: Considered a thought leader on a subject

Enthusiastic: Shows intense and eager enjoyment and interest

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations:

Preferred:

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education:

Required: High School or better.

Experience:

Required: Valid NC Driver License Work effectively with a diverse population and in the proactive identification of problems and the development and implementation of appropriate solutions.

2 years: Prior work experience (2+ years) involving customer service with the general public, preferably as a security officer on a college campus

Preferred: Demonstrate sound judgment in recognizing the scope and application of authority. Cope with situations firmly, courteously, tactfully and with respect for the rights of others. Quickly and calmly analyze emergency situations and objectively determine the proper course of action.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.