Sage 100 ERP (MAS 90 / MAS 200) Support Analyst

Sage 100 ERP (MAS 90 / MAS 200) Support Analyst Full-time Business Computer Associates (BCA) is currently seeking a Sage 100 Support Analyst (Help Desk) to expedite support for our clients. The ideal candidate should have hands-on experience using Sage 100 ERP (MAS 90/200) Accounting and Distribution modules. Problem solver with strong communication and people skills Excellent oral, written, and interpersonal communicator (English/Spanish a plus) Detailed-orientated candidate, proficient at resolving customer issues in a professional manner Multi-tasker who handles multiple activities and operates well in difficult situations Worker who thrives in a team environment and has excellent follow-up and communication skills Analyze issues to isolate specific problematic component(s) Provide testing and documentation for our custom solutions Solve problems and make decisions at the strategic and tactical levels Provide ongoing support services to existing clients Experience with Sage 100 ERP software (very beneficial) Experience with implementation and support of ERP systems in a distribution, professional services, or manufacturing environment (desirable) Technical skills that include an in-depth understanding of financial application software in PC operating systems• Knowledge of other financial applications software such as QuickBooks, Sage 50 (Peachtree), Microsoft Dynamics (beneficial but not necessary) Knowledge of Crystal Reports, Sage Intelligence or any other report writing tool is considered a plus Accounting, Computer Science, or another business-related field; or equivalent experience• Technical proficiency in the areas of software troubleshooting and support a plus BCA IS AN EQUAL OPPORTUNITY EMPLOYER. WOMEN AND MINORITIES ARE ENCOURAGED TO APPLY. #J-18808-Ljbffr SmartRecruiters, Inc.