Client Services Administrator

General Description

Under the direction of the Senior Director of Training & Events, the Client Services Administrator will be responsible for all aspects of the intake and registration process for the Firms Training & Education program, which delivers over 100 events annually. This role oversees enrollments, administers training products and subscription programs, supports dedicated client trainings, and contributes to event execution and marketing initiatives.

Please note : This is an in-person role in our Washington, DC office.

Duties and Responsibilities

Client Services

• Serve as the primary point of contact for training clients, ensuring a high-quality experience that fosters repeat business and long-term relationships.
• Maintain comprehensive knowledge of all training offerings and attorney expertise, including those not currently participating in training programs.
• Track and analyze top training users, including annual spend and practice area, with quarterly updates.

Registration Management

• Respond to customer inquiries related to registration, payment, transfers, LMS access, password resets, invoicing, purchase orders, and general support.
• Coordinate group registrations and enterprise pricing, including quoting, invoicing, payment, and follow-up.
• Manage the Training inbox, ensuring timely responses and appropriate routing to attorneys or team members.
• Monitor and reconcile abandoned orders.
• Assist with post-event follow up activities, including customer follow-up, payment collection, and account reconciliation.
• Coordinate the dedicated training intake process by serving as the point of contact, drafting training specifications and proposals, coordinating scheduling and prep meetings, managing event logistics and payment collection.
• Provide accurate weekly enrollment reports for management.
• Serve as a liaison with Accounting to track account receivables and payables.
• Update LMS registration information and FAQs.

Subscription Plans & Toolkits

• Support the Senior Director to plan and enhance yearly subscription offerings, improving client experience and ensuring clarity of terms.
• Build, review, and test LMS subscription pages.
• Create and disseminate subscriber codes and instructions to the Training Team.
• Process subscription orders and send welcome communications.
• Manage subscription billing, payments, and collections.
• Maintain and update subscription mailing lists (e.g., Constant Contact)
• Upload and maintain toolkit documents.

Training & Event Support

• Assist with the annual submissions to accrediting bodies (e.g., NASBA) to ensure continuing education eligibility.
• Update LMS user account contact information and course content.
• Provide on-site or virtual event support as needed.

Marketing & General Support

• Assist in maintaining, developing, and leveraging Firm client/prospect mailing lists.
• Participate in strategic planning sessions for programming and scheduling.
• Assist in posting events on association event calendars.
• Other duties as assigned.

Experience / Qualifications

• Bachelors degree in Marketing, Business, Hospitality, or a related field required.
• Minimum 2-4 years of client service experience, preferably in professional services.
• Strong proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint) required.
• Experience with Adobe Suite (Illustrator, Photoshop, Premiere Pro, and Premiere Rush) preferred.
• Basic understanding of general accounting principles and processes.
• Demonstrated customer service and relationship management skills.
• Strong oral and written communication skills with proven track record interfacing with customers.
• Excellent organizational, time management, and attention-to-detail skills.
• Strong ability to build relationships with both internal and external partners.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment.
• Self-starter attitude, with the ability to work independently as well as on a team.
• Sales-oriented mindset; prior sales experience is a plus.
• Demonstrates professionalism and composure under pressure.

The good faith base salary range for this position is $58,000 - $65,000. The actual salary offered to candidates within that range will depend on a variety of factors, including without limitation, years of relevant experience, education, and the candidate's overall qualifications for the position as assessed by the Firm.

Feldesman LLP is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Feldesman will not accept unsolicited resumes from any source other than directly from a candidate. Any resumes submitted without a signed agreement and prior authorization from the Firm will be considered the property of Feldesman LLP, and no placement fee will be paid.